Bilingual Personal Banker - Dallas, TX

First Convenience Bank; Dallas (TX); On-site; USD 28,000 - 38,000; Full time

Job summary

A leading financial institution in Dallas, Texas, seeks a Customer Service Representative to deliver exceptional service in a high-volume environment. The role emphasizes maintaining strong customer relationships and requires fluency in both Spanish and English. Candidates should possess a high school diploma and ideally have retail or customer service experience. This position requires flexibility in scheduling to accommodate business needs and may include evenings, weekends, and holidays.

Qualifications

• Must be at least 18 years of age.
• Six months of work experience in retail or customer service is preferred.
• Ability to communicate clearly in both Spanish and English.

Responsibilities

• Provide exceptional customer service in a fast-paced environment.
• Evaluate and maintain customer relationships.
• Cross-sell bank services and products.

Skills

Bilingual (Spanish and English)

Customer service

Retail experience

Flexibility in schedule

Education

High school diploma or equivalent

Job description

Qualifications

• At least 18 years of age
• High school diploma, high school equivalency or currently attending high school
• Ability to communicate clearly and professionally in both Spanish and English
• Six months of work experience in a retail or customer service environment preferred
• Must be able to work a flexible schedule including evenings, weekends, and holidays
• Must successfully pass background investigation according to company policy
• Must be able to get along with co‑workers and work effectively in a team environment

Job Description

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment
• Evaluate customer relationships, new and existing account holders, to offer bank products and services
• Follow established policies in accordance with the bank and the supervisor’s direction
• Accountable for the personal achievement of monthly new account production as assigned by upper management
• Participate in an active sales environment that may require in‑store aisle prospecting
• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day’s operations
• Receive cash and checks for deposit, verify amounts, and look for check endorsements
• Examine cash carefully to guard against acceptance of counterfeit checks and identification
• Enter transactions into computer and issue customer receipts
• Sell and prepare money orders, cashier’s checks, bank‑to‑bank wires, and certificates of deposit
• Process Western Union wires and cash advances
• Cross‑sell bank services and products
• Provide bank services to a diverse customer base, including a large Spanish speaking population
• Perform other tasks requested by supervisors as they relate to the bank and its functions
• Regular and predictable attendance and punctuality
• Approval limits will be based upon established authority levels

Environmental and Physical Requirements

• Required to stand or walk for extended periods of time dependent upon branch location
• Ability to work in a high volume, stressful and noisy environment
• Schedules are prepared based on business need and subject to change at any time
• Operate a computer and other office machinery
• Ability to lift up to 50 lbs.