Bilingual Personal Banker

First Community Bancshares, Inc.; Corpus Christi (TX); On-site; USD 28,000 - 36,000; Full time

Job summary

First Community Bancshares, Inc. is seeking a teller to deliver exceptional customer service in a high-volume branch.

The role involves cash handling, opening accounts where applicable, and cross-selling bank products to a diverse customer base, including a large Spanish-speaking population. The position requires bilingual Spanish-English skills, a high school diploma (or current enrollment), and flexibility to work evenings, weekends, and holidays.

Qualifications

• At least 18 years of age
• High school diploma or currently attending high school
• Bilingual Spanish/English required
• Six months of retail or customer service experience preferred
• Flexible schedule including evenings, weekends, and holidays
• Pass background investigation
• Team player

Responsibilities

• Provide exceptional customer service while handling cash in a high-volume environment
• Evaluate customer relationships to offer bank products and services
• Follow bank policies as directed by supervisor
• Contribute to monthly new account production targets
• Participate in in-store prospecting to drive sales
• Process deposits and cash withdrawals with accuracy
• Receive cash and checks and verify amounts
• Issue money orders, cashier's checks, wires, and CDs
• Process Western Union wires and cash advances
• Cross-sell bank services to a diverse customer base
• Maintain regular attendance and punctuality
• Operate within approved authority limits

Skills

Bilingual Spanish-English

Customer service

Cash handling

Retail experience

Education

High school diploma

Tools

POS system

Banking software

Job description

• At least 18 years of age
• High school diploma, high school equivalency or currently attending high school
• Ability to communicate clearly and professionally in both Spanish and English
• Six months of work experience in a retail or customer service environment preferred
• Must be able to work a flexible schedule including evenings, weekends, and holidays
• Must successfully pass background investigation according to company policy
• Must be able to get along with co-workers and work effectively in a team environment

Job Description

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
• Evaluate customer relationships, new and existing account holders, to offer bank products and services
• Follow established policies in accordance with the bank and the supervisor s direction
• Accountable for the personal achievement of monthly new account production as assigned by upper management
• Participate in an active sales environment that may require in-store aisle prospecting
• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
• Receive cash and checks for deposit, verify amounts, and look for check endorsements
• Examine cash carefully to guard against acceptance of counterfeit checks and identification
• Enter transactions into computer and issue customer receipts
• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
• Process western union wires and cash advances
• Cross-sell bank services and products
• Provide bank services to a diverse customer base, including a large Spanish speaking population
• Perform other tasks requested by supervisors as they relate to the bank and its functions
• Regular and predictable attendance and punctuality
• Approval limits will be based upon established authority levels

Environmental and Physical Requirements

• Required to stand or walk for extended periods of time dependent upon branch location
• Ability to work in a high volume, stressful and noisy environment
• Schedules are prepared based on business need and subject to change at any time
• Operate a computer and other office machinery
• Ability to lift up to 50 lbs.

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FCBI is an Equal Opportunity Employer
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