Bilingual Personal Banker

1stnb; Georgetown (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

FCBI is seeking a Bank Teller to provide exceptional customer service in a high-volume branch. The role involves handling cash, processing deposits, and balancing daily transactions while serving a diverse customer base including a large Spanish-speaking population.

Under supervision, you will evaluate customer relationships to offer appropriate bank products, follow policies, and help achieve monthly production goals. Flexibility with evenings, weekends, and holidays is required.

Qualifications

• At least 18 years old.
• High school diploma or current enrollment.
• Bilingual in Spanish and English.
• Six months of retail or customer service experience preferred.
• Flexible schedule including evenings, weekends and holidays.
• Must pass background check.
• Team player who can work with coworkers.

Responsibilities

• Provide exceptional customer service and handle cash in a high-volume sales environment.
• Evaluate customer relationships and accounts to offer bank products and services.
• Follow bank policies and supervisor directions.
• Contribute to monthly new account production targets.
• Participate in in-store prospecting as needed.
• Process deposits and payments, record transactions, and balance daily operations.
• Receive cash and checks, verify amounts and endorsements.
• Guard against counterfeit checks and improper identifications.
• Enter transactions into the computer and issue receipts.
• Sell and prepare money orders, cashier's checks, wires, and CDs; process Western Union wires and cash advances.
• Cross-sell bank services and products; serve a diverse customer base including Spanish speakers.
• Maintain regular attendance and punctuality.

Skills

Bilingual Spanish/English

Cash handling

Customer service

Education

High school diploma or equivalent

Job description

• At least 18 years of age
• High school diploma, high school equivalency or currently attending high school
• Ability to communicate clearly and professionally in both Spanish and English
• Six months of work experience in a retail or customer service environment preferred
• Must be able to work a flexible schedule including evenings, weekends, and holidays
• Must successfully pass background investigation according to company policy
• Must be able to get along with co-workers and work effectively in a team environment

Job Description

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
• Evaluate customer relationships, new and existing account holders, to offer bank products and services
• Follow established policies in accordance with the bank and the supervisor s direction
• Accountable for the personal achievement of monthly new account production as assigned by upper management
• Participate in an active sales environment that may require in-store aisle prospecting
• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
• Receive cash and checks for deposit, verify amounts, and look for check endorsements
• Examine cash carefully to guard against acceptance of counterfeit checks and identification
• Enter transactions into computer and issue customer receipts
• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
• Process western union wires and cash advances
• Cross-sell bank services and products
• Provide bank services to a diverse customer base, including a large Spanish speaking population
• Perform other tasks requested by supervisors as they relate to the bank and its functions
• Regular and predictable attendance and punctuality
• Approval limits will be based upon established authority levels

Environmental and Physical Requirements

• Required to stand or walk for extended periods of time dependent upon branch location
• Ability to work in a high volume, stressful and noisy environment
• Schedules are prepared based on business need and subject to change at any time
• Operate a computer and other office machinery
• Ability to lift up to 50 lbs.

Member FDIC, Equal Housing Lender
FCBI is an Equal Opportunity Employer
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