Bilingual Personal Banker – Customer Experience Lead

BMO U.S.; East Chicago (IN); On-site; USD 42,000 - 55,000; Part time

Benefits offered by this job

Health insurance

Tuition reimbursement

Accident and life insurance

Retirement savings plans

Job summary

BMO Financial Group in the United States is seeking a part-time Banking Associate to deliver exceptional service and guide customers on digital/self-serve options. The role supports branch operations and partners to grow customer relationships.

The position emphasizes needs-based conversations, transaction handling, and risk/compliance adherence within a collaborative team environment.

Qualifications

• 1–2 years of relevant experience or education in related field.
• Experience in consultative customer service or sales is a plus.
• Ability to use digital banking tools and applications.

Responsibilities

• Collaborates with branch partners to identify referral opportunities.
• Welcomes and guides customers in the branch lobby and explains digital options.
• As a lobby leader, discusses banking services and personal/ investment advice.
• Executes customer transactions with accuracy and efficiency.
• Reviews customer profiles to address banking needs and opportunities.

Skills

Bilingual English/Spanish

Customer service

Communication skills

Relationship building

Tools

Tablets

Smartphones

Online tools

Job description

BMO Financial Group in the United States is seeking a part-time Banking Associate to deliver exceptional service and guide customers on digital/self-serve options. The role supports branch operations and partners to grow customer relationships.

The position emphasizes needs-based conversations, transaction handling, and risk/compliance adherence within a collaborative team environment.