Bilingual Personal Banker

First National Bank Texas; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

First National Bank Texas is seeking a customer-focused Teller to join our branch team in the United States. You will handle cash transactions, balance at day end, and deliver friendly service in a high-volume environment.

You will cross-sell bank products, assist Spanish-speaking customers, and follow bank policies under supervision, maintaining accuracy and security in all transactions. This role requires reliability, attention to detail, and the ability to work standing for extended periods.

Qualifications

• Provide exceptional customer service in a high-volume sales environment.
• Evaluate customer relationships to offer bank products and services.
• Follow established policies under supervisor direction.
• Achieve monthly new account production targets as assigned.
• Participate in in-store prospecting within a sales environment.
• Process deposits and cash payouts and balance daily operations.
• Receive cash and checks and verify amounts and endorsements.
• Identify counterfeit checks and misused identification.
• Enter transactions into computer and issue receipts.
• Sell money orders, cashier’s checks, wires, and CDs; process Western Union wires.
• Cross-sell bank services and products.
• Serve a diverse customer base, including Spanish-speaking clients.
• Perform tasks requested by supervisors related to the bank’s functions.
• Maintain regular and punctual attendance; adhere to approval limits.

Responsibilities

• Handle cash transactions and provide accurate receipts.
• Assist customers with deposits, withdrawals, and transfers.
• Promote bank products through daily interactions.
• Support banking needs of Spanish-speaking customers with respect and clarity.

Skills

Customer service

Cash handling

Sales

Bilingual Spanish

Job description

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
• Evaluate customer relationships, new and existing account holders, to offer bank products and services
• Follow established policies in accordance with the bank and the supervisor s direction
• Accountable for the personal achievement of monthly new account production as assigned by upper management
• Participate in an active sales environment that may require in-store aisle prospecting
• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day’s operations
• Receive cash and checks for deposit, verify amounts, and look for check endorsements
• Examine cash carefully to guard against acceptance of counterfeit checks and identification
• Enter transactions into computer and issue customer receipts
• Sell and prepare money orders, cashier’s checks, bank-to-bank wires, and certificates of deposit
• Process western union wires and cash advances
• Cross-sell bank services and products
• Provide bank services to a diverse customer base, including a large Spanish speaking population
• Perform other tasks requested by supervisors as they relate to the bank and its functions
• Regular and predictable attendance and punctuality
• Approval limits will be based upon established authority levels

Environmental and Physical Requirements

• Required to stand or walk for extended periods of time dependent upon branch location
• Ability to work in a high volume, stressful and noisy environment
• Schedules are prepared based on business need and subject to change at any time
• Operate a computer and other office machinery
• Ability to lift up to 50 lbs.

FNBT is an equal opportunity employer.