Bilingual Personal Banker

First National Bank Texas; El Paso (TX); On-site; USD 26,000 - 36,000; Full time

Job summary

First National Bank Texas is seeking a customer-focused Teller to provide exceptional service in a high-volume environment. You will handle deposits, withdrawals, and transactions while offering bank products to customers and maintaining accuracy in daily balancing.

In this role, fluency in Spanish is valuable to assist a diverse client base. You will work under supervision, adhere to bank policies, and contribute to a positive in-store sales culture.

Qualifications

• Provide exceptional customer service in a high-volume environment.
• Evaluate relationships with new and existing account holders.
• Balance daily operations and ensure accurate transaction recording.
• Cross-sell bank products and services to customers.
• Support a diverse customer base, including Spanish speakers.

Responsibilities

• Receive and process deposits and payments accurately.
• Handle cash and checks, verify amounts, and endorse where needed.
• Record transactions and balance daily operations.
• Sell money orders, cashier's checks, wires, and CDs.
• Process Western Union wires and cash advances.
• Assist supervisors and follow established bank procedures.

Skills

Customer service

Cash handling

Sales

Bilingual Spanish

Job description

Job Description* Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.

• Evaluate customer relationships, new and existing account holders, to offer bank products and services
• Follow established policies in accordance with the bank and the supervisor s direction
• Accountable for the personal achievement of monthly new account production as assigned by upper management
• Participate in an active sales environment that may require in-store aisle prospecting
• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
• Receive cash and checks for deposit, verify amounts, and look for check endorsements
• Examine cash carefully to guard against acceptance of counterfeit checks and identification
• Enter transactions into computer and issue customer receipts
• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
• Process western union wires and cash advances
• Cross-sell bank services and products
• Provide bank services to a diverse customer base, including a large Spanish speaking population
• Perform other tasks requested by supervisors as they relate to the bank and its functions
• Regular and predictable attendance and punctuality * Approval limits will be based upon established authority levels

Environmental And Physical Requirements

• Required to stand or walk for extended periods of time dependent upon branch location
• Ability to work in a high volume, stressful and noisy environment
• Schedules are prepared based on business need and subject to change at any time
• Operate a computer and other office machinery
• Ability to lift up to 50 lbs.

FNBT is an equal opportunity employer.