Bilingual Personal Banker

First National Bank Texas; Phoenix (AZ); Sur place; USD 32 000 - 42 000; Plein temps

Résumé du poste

First National Bank Texas is hiring a frontline associate to deliver exceptional service in a high-volume branch. You will handle deposits, payments, cash handling, and cross-sell bank products to a diverse customer base, including Spanish speakers.

Under supervision, you will verify transactions, balance daily operations, process wires and money orders, and maintain accurate records while meeting attendance expectations.

Qualifications

• Experience handling cash and deposits.
• Ability to work in a high-volume, fast-paced environment.
• Good attention to detail and accuracy.
• Strong interpersonal and communication skills.

Responsabilités

• Provide exceptional customer service, handling cash receipts and payments.
• Evaluate customer relationships to offer bank products and services.
• Follow bank policies and supervisor directions.
• Aim for monthly new account production targets.
• Participate in in-store prospecting and sales activities.
• Process deposits, record transactions, and balance daily operations.
• Receive cash and checks, verify amounts and endorsements.
• Guard against counterfeit items and verify identifications.
• Enter transactions into computer systems and issue receipts.
• Sell and prepare money orders, cashier’s checks, bank wires, and CDs.
• Process Western Union wires and cash advances.
• Cross-sell bank services and assist diverse customers, including Spanish speakers.
• Perform other tasks requested by supervisors; maintain regular attendance and punctuality.
• Adhere to approved authority limits.

Connaissances

Cash handling

Customer service

Sales

Bilingual English/Spanish

Description du poste

• * Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
• * Evaluate customer relationships, new and existing account holders, to offer bank products and services
• * Follow established policies in accordance with the bank and the supervisor s direction
• * Accountable for the personal achievement of monthly new account production as assigned by upper management
• * Participate in an active sales environment that may require in-store aisle prospecting
• * Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day’s operations
• * Receive cash and checks for deposit, verify amounts, and look for check endorsements
• * Examine cash carefully to guard against acceptance of counterfeit checks and identification
• *  Enter transactions into computer and issue customer receipts
• * Sell and prepare money orders, cashier’s checks, bank-to-bank wires, and certificates of deposit
• * Process western union wires and cash advances
• * Cross-sell bank services and products
• * Provide bank services to a diverse customer base, including a large  Spanish  speaking population
• * Perform other tasks requested by supervisors as they relate to the bank and its functions
• * Regular and predictable attendance and punctuality
• * Approval limits will be based upon established authority levels

Environmental and Physical Requirements:

• * Required to stand or walk for extended periods of time dependent upon branch location
• * Ability to work in a high volume, stressful and noisy environment
• * Schedules are prepared based on business need and subject to change at any time
• * Operate a computer and other office machinery
• * Ability to lift up to 50 lbs.

FNBT is an equal opportunity employer.