Bilingual Personal Banker

First National Bank Texas; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

First National Bank Texas is looking for a teller to provide exceptional customer service while handling cash in a high-volume environment. You will assess customer needs and promote banking products, processing deposits and payments with accuracy.

The role involves balancing daily transactions, supporting a diverse customer base, and contributing to sales goals. In-store interaction and reliability are essential for success.

Qualifications

• Experience in a high-volume sales banking environment.
• Ability to process deposits, verify cash, and balance daily transactions.
• Strong attention to accuracy and loss prevention.
• Provide service to a diverse customer base, including Spanish speakers.

Responsibilities

• Provide exceptional customer service through cash receipt and payments.
• Evaluate customer relationships to offer bank products.
• Balance each day’s operations and record transactions accurately.
• Cross-sell bank services and products.
• Process wires, money orders, cashier's checks, and CDs.
• Help customers with deposits, withdrawals, and account questions.

Skills

Customer service

Sales

Cash handling

Bilingual support

Job description

Job Description* Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.

• Evaluate customer relationships, new and existing account holders, to offer bank products and services
• Follow established policies in accordance with the bank and the supervisor s direction
• Accountable for the personal achievement of monthly new account production as assigned by upper management
• Participate in an active sales environment that may require in-store aisle prospecting
• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
• Receive cash and checks for deposit, verify amounts, and look for check endorsements
• Examine cash carefully to guard against acceptance of counterfeit checks and identification
• Enter transactions into computer and issue customer receipts
• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
• Process western union wires and cash advances
• Cross-sell bank services and products
• Provide bank services to a diverse customer base, including a large Spanish speaking population
• Perform other tasks requested by supervisors as they relate to the bank and its functions
• Regular and predictable attendance and punctuality * Approval limits will be based upon established authority levels

Environmental And Physical Requirements

• Required to stand or walk for extended periods of time dependent upon branch location
• Ability to work in a high volume, stressful and noisy environment
• Schedules are prepared based on business need and subject to change at any time
• Operate a computer and other office machinery
• Ability to lift up to 50 lbs.

FNBT is an equal opportunity employer.