Bilingual Personal Banker

First National Bank Texas; Bryan (TX); On-site; USD 28,000 - 36,000; Full time

Job summary

First National Bank Texas is seeking an on-site Teller to provide exceptional customer service while handling deposits, withdrawals, and daily transactions. You will work in a fast-paced branch environment, ensuring accuracy and building relationships with customers who speak Spanish and English.

Responsibilities include cash handling, balancing at day’s end, and identifying opportunities to cross-sell bank products.

Qualifications

• Customer service experience in a retail or service environment.
• Cash handling and transaction processing experience preferred.
• Ability to cross-sell bank services and products.
• Bilingual Spanish proficiency preferred to serve a diverse customer base.

Responsibilities

• Provide exceptional customer service while processing deposits and payments.
• Balance cash drawer and record transactions accurately at end of day.
• Identify customer banking needs and offer appropriate products and services.
• Cross-sell bank services and maintain compliance with bank policies.
• Assist in a high-volume sales environment and support branch goals.

Skills

Customer service

Cash handling

Sales skills

Bilingual Spanish

Job description

Job Description* Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.

• Evaluate customer relationships, new and existing account holders, to offer bank products and services
• Follow established policies in accordance with the bank and the supervisor s direction
• Accountable for the personal achievement of monthly new account production as assigned by upper management
• Participate in an active sales environment that may require in-store aisle prospecting
• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
• Receive cash and checks for deposit, verify amounts, and look for check endorsements
• Examine cash carefully to guard against acceptance of counterfeit checks and identification
• Enter transactions into computer and issue customer receipts
• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
• Process western union wires and cash advances
• Cross-sell bank services and products
• Provide bank services to a diverse customer base, including a large Spanish speaking population
• Perform other tasks requested by supervisors as they relate to the bank and its functions
• Regular and predictable attendance and punctuality * Approval limits will be based upon established authority levels

Environmental And Physical Requirements

• Required to stand or walk for extended periods of time dependent upon branch location
• Ability to work in a high volume, stressful and noisy environment
• Schedules are prepared based on business need and subject to change at any time
• Operate a computer and other office machinery
• Ability to lift up to 50 lbs.

FNBT is an equal opportunity employer.