Bilingual Patient Support Specialist

Open Health Care Clinic; Baton Rouge (LA); On-site; USD 28,000 - 36,000; Full time

Job summary

Open Health Care Clinic in Baton Rouge, LA is seeking a Client Support Representative to respond to callers and ensure patient satisfaction through quality service and accurate information. You will handle inbound and outbound calls, schedule appointments, and document interactions in the electronic health record.

Under supervision, you will maintain HIPAA confidentiality, use standard office software, and communicate clearly with patients and staff.

Qualifications

• Proficient in relevant computer applications.
• 1–2 years of experience in customer service.
• Bilingual in English and Spanish preferred.

Responsibilities

• Answer telephone promptly and professionally.
• Manage inbound and outbound calls and document interactions.
• Schedule patient appointments and verify demographic information.
• Maintain patient confidentiality and comply with HIPAA.

Skills

Customer service

Call center experience

Scheduling

HIPAA compliance

Bilingual English/Spanish

Education

High school diploma or equivalent

Tools

EHR system

Microsoft Excel

Microsoft Word

Email management

Job description

Open Health Care Clinic in Baton Rouge, LA is seeking a Client Support Representative to respond to callers and ensure patient satisfaction through quality service and accurate information. You will handle inbound and outbound calls, schedule appointments, and document interactions in the electronic health record.

Under supervision, you will maintain HIPAA confidentiality, use standard office software, and communicate clearly with patients and staff.