Bilingual Customer Service Representative

NovaCare Rehabilitation; Canonsburg (Washington County); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Paid Training & Orientation

PTO & EID

Health, Dental, Vision Insurance

Life Insurance & Prescription Coverage

401(k) with company match

Job summary

Select Medical in Canonsburg, PA is seeking a Bilingual Customer Service Representative (Spanish/English) to support patients and providers in a professional, compassionate environment. This full-time, on-site role offers a Monday–Friday daytime schedule with no weekends and starting pay at $16.50+ per hour based on experience.

You will answer calls and emails, process payments, resolve billing questions, and keep accurate records while complying with HIPAA.

Qualifications

• Fluent in Spanish and English (speaking, reading, and writing)
• Excellent communication and customer service skills
• Comfortable working in a fast-paced, office-based environment
• Familiarity with Windows-based computer systems

Responsibilities

• Support Patients & Providers – Answer calls and emails, process payments, and respond to inquiries
• Resolve Billing Questions – Help patients understand insurance claims, balances, and account details
• Keep Accurate Records – Document all communications and update internal billing systems
• Assist Internal Teams – Distribute mail, follow procedures, and provide departmental support
• Ensure Compliance – Follow HIPAA regulations and internal policies to protect sensitive information

Skills

Bilingual Spanish/English

Customer service

Communication skills

Office environment

Education

High School Diploma or GED

Tools

Windows OS

Job description

Overview

Bilingual Customer Service Representative – Spanish/English

Healthcare – No Weekends or Weekends

Location: 400 Technology Drive Canonsburg, PA | On-Site Position

Are you fluent in Spanish and English? Do you have a passion for helping people and solving problems? Join Select Medical as a Bilingual Customer Service Representative, where you’ll support patients and healthcare providers in a professional, compassionate environment. This is a full-time, on-site role with no weekend hours and plenty of room for growth in the healthcare industry.

Why You’ll Love This Job:

Competitive Pay – Starting at $16.50+/hour, based on experience

Work-Life Balance – Monday to Friday, 8:30 AM – 5:00 PM (No weekends!)

Comprehensive Benefits – Health, Dental, Vision, 401(k) with match, PTO & more

Career Growth – Build valuable experience in healthcare, billing, and customer service

Team Environment – Supportive, inclusive, and mission-driven workplace

Responsibilities

What You’ll Do:

As a Bilingual Customer Service Representative, you will:

• Support Patients & Providers – Answer calls and emails, process payments, and respond to inquiries
• Resolve Billing Questions – Help patients understand insurance claims, balances, and account details
• Keep Accurate Records – Document all communications and update internal billing systems
• Assist Internal Teams – Distribute mail, follow procedures, and provide departmental support
• Ensure Compliance – Follow HIPAA regulations and internal policies to protect sensitive information

Qualifications

Top Skills for Success:

Fluent in Spanish and English (speaking, reading, and writing)

Excellent communication and customer service skills

Comfortable working in a fast-paced, office-based environment

Familiarity with Windows-based computer systems

Preferred:

1+ year of customer service, medical office, or call center experience

Experience with medical billing, insurance, or front desk operations

Familiarity with Windows-based computer systems

Required:

High School Diploma or GED

Work Environment & Physical Demands:

• Office setting with extended periods of sitting.
• Ability to lift up to 35 lbs.

Additional Data

What We Offer:

• Paid Training & Orientation – We set you up for success!
• Paid Time Off (PTO) & Extended Illness Days (EID)
• Health, Dental, and Vision Insurance
• Life Insurance & Prescription Coverage
• 401(k) with company match
• A diverse, respectful, and inclusive work culture

Join a Workplace That Values Diversity!

Select Medical is an equal opportunity employer committed to building a workforce that reflects diversity at all levels. Qualified applicants are considered for employment regardless of race, color, religion, national origin, age, gender identity, sexual orientation, disability, veteran status, or other protected status.

We are proud to be an equal opportunity employer and encourage candidates from all backgrounds to apply.

Ready to Take the Next Step? Apply Today!