Bilingual Patient Support & Care Coordination

InnovaCare Health Inc.; United States; On-site; USD 32,000 - 54,000; Full time

Job summary

InnovaCare Health Inc. in the United States is seeking a patient services representative to handle high-volume calls and assist patients with scheduling, billing, and information requests. You will document conversations in the electronic health record, verify insurance, and follow call scripts while delivering excellent customer service.

Bilingual English/Spanish is required. The role requires strong communication, organizational skills, and the ability to manage competing priorities in a busy

Qualifications

• One year telemarketing, call center, or sales experience.
• One year experience in a medical setting.
• High school diploma or GED equivalent.
• Excellent customer service phone skills.
• Effective written and oral communication skills.
• Teamwork orientation.
• Organized and ability to manage competing priorities.
• Knowledge of medical terminology.
• Expert in computer literacy in electronic health record.
• Ability to navigate between multiple computer programs/screens while assisting patients on the phone.
• Basic mathematical skills.
• Ability to react calmly and effectively in emergency situations.
• Safe work practices in a clinic setting.
• Able to follow through with delegated tasks.

Responsibilities

• Demonstrates a positive attitude and builds relationships with team, patients, and guests.
• Achieves 90% target for inbound and outbound calls.
• Schedules patients as trained per Best Practice Scheduling guidelines.
• Documents conversations in the electronic medical record.
• Verifies insurance on patients when appropriate.
• Confirms updates to patient demographics at each visit.
• Maintains patient confidentiality and privacy.
• Follows Code of Conduct, OSHA, and HIPAA guidelines.
• Manages large call volumes in a timely manner.
• Follows communication scripts for various topics.
• Identifies and resolves issues using active listening and problem-solving.
• Understands disposition codes.
• Performs additional duties as assigned.

Skills

Bilingual English/Spanish

Excellent customer service

Effective written and oral comms

Teamwork orientation

Organized and prioritization

Problem solving

Education

High school diploma or GED

Tools

EHR literacy

Multi-system navigation

Job description

InnovaCare Health Inc. in the United States is seeking a patient services representative to handle high-volume calls and assist patients with scheduling, billing, and information requests. You will document conversations in the electronic health record, verify insurance, and follow call scripts while delivering excellent customer service.

Bilingual English/Spanish is required. The role requires strong communication, organizational skills, and the ability to manage competing priorities in a busy