Patient Support & Scheduling Specialist (Bilingual)

InnovaCare Health Inc.; Orlando (FL); On-site; USD 32,000 - 52,000; Full time

Job summary

InnovaCare Health Inc. in Orlando, FL is seeking a bilingual call center specialist to join our patient services team.

You will handle inbound and outbound calls, schedule appointments, and document conversations in the electronic health record while verifying patient insurance details and maintaining confidentiality. The ideal candidate has at least one year in telemarketing or a medical setting, excellent customer service skills, and the ability to navigate multiple software screens while

Qualifications

• One year telemarketing, call center, or sales experience.
• One year experience in a medical setting.
• Bilingual in English/Spanish required.
• High school diploma or GED equivalent.
• Excellent customer service phone skills.
• Effective written and oral communication skills.
• Knowledge of medical terminology.
• Expert in computer literacy in electronic health record (EHR).
• Ability to navigate between multiple computer programs/screens while assisting patients on the phone.

Responsibilities

• Demonstrates a positive attitude and creates good relationships with team, patients, and guests.
• Achieves 90% target for inbound and outbound calls.
• Schedules patients as trained per Best Practice Scheduling guidelines.
• Accurately documents conversations in patients’ electronic medical record.

Skills

Telemarketing experience

Medical setting experience

Bilingual English/Spanish

Customer service

Communication skills

Teamwork

Medical terminology

EHR proficiency

Multi-screen navigation

Math skills

Time management

Education

High school diploma or GED

Tools

Electronic Health Records (EHR) software

Job description

InnovaCare Health Inc. in Orlando, FL is seeking a bilingual call center specialist to join our patient services team.

You will handle inbound and outbound calls, schedule appointments, and document conversations in the electronic health record while verifying patient insurance details and maintaining confidentiality. The ideal candidate has at least one year in telemarketing or a medical setting, excellent customer service skills, and the ability to navigate multiple software screens while