Bilingual Eye Care Patient Support Specialist

Thurmond Eye Associates; McAllen (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Thurmond Eye Associates in Texas is seeking a Patient Support Agent to provide a welcoming front-line experience for patients and providers. The role focuses on scheduling, data entry, and insurance verification to support ophthalmic care delivery.

Ideal candidates are bilingual in English and Spanish, with prior call center or customer service experience and a commitment to accurate data handling and patient satisfaction.

Qualifications

• Minimum high school diploma or equivalent.
• Call center or customer service experience preferred.
• Bilingual English/Spanish required.

Responsibilities

• Answer phones in a cordial, professional manner and schedule appointments.
• Input and verify patient data, insurance information, and demographic details.
• Maintain patient charts and input notes into the EHR system.
• Assist patients and providers with timely communication and appointment coordination.
• Support efficiency by managing schedules and adherence to facility rules.

Skills

Customer Service

Bilingual

Education

High school diploma

Job description

Thurmond Eye Associates in Texas is seeking a Patient Support Agent to provide a welcoming front-line experience for patients and providers. The role focuses on scheduling, data entry, and insurance verification to support ophthalmic care delivery.

Ideal candidates are bilingual in English and Spanish, with prior call center or customer service experience and a commitment to accurate data handling and patient satisfaction.