Bilingual Patient Support & Scheduling Specialist

Ascend Vision Partners; Weslaco (TX); On-site; USD 19,000 - 25,000; Full time

Job summary

Thurmond Eye Associates in Weslaco, TX is seeking a Patient Support Agent to provide a welcoming environment for patients and providers. You will schedule appointments, answer calls, gather insurance information, and route inquiries with a focus on customer service.

This role requires bilingual English/Spanish capabilities, strong communication, and basic computer skills to use our EHR and scheduling systems. High school diploma preferred and prior call center experience is a plus.

Qualifications

• High school diploma or equivalent preferred.
• Call center or customer service experience preferred.
• Bilingual English/Spanish required.

Responsibilities

• Answer phones in a timely, professional manner and schedule appointments.
• Input insurance information and patient demographics into systems.
• Maintain accurate patient charts and update appointment details.
• Support patient care coordination using the scheduling and EHR systems.

Skills

Bilingual (English/Spanish)

Customer service

Ophthalmic knowledge

Computer skills

Education

High school diploma or equivalent

Tools

EHR system

Scheduling software

Job description

Thurmond Eye Associates in Weslaco, TX is seeking a Patient Support Agent to provide a welcoming environment for patients and providers. You will schedule appointments, answer calls, gather insurance information, and route inquiries with a focus on customer service.

This role requires bilingual English/Spanish capabilities, strong communication, and basic computer skills to use our EHR and scheduling systems. High school diploma preferred and prior call center experience is a plus.