Bilingual Patient Services Specialist - Spanish

NYU Langone Health; New York (NY); On-site; USD 46,000 - 56,000; Full time

Job summary

Family Health Centers at NYU Langone is seeking a Patient Services Associate/Rehab on 60th Street in Brooklyn. The role supports Registration/Information, Appointments, and patient care modules, with responsibilities across cashiering, medical records, and translation services to assist Spanish-speaking patients.

The successful candidate will have a HS diploma and at least two years’ experience in customer service, proficient in MS Office, and comfortable typing and data entry in a fast-paced

Qualifications

• HS Diploma required.
• 2+ years relevant experience.
• Strong customer service and communication skills.
• Proficient in MS Excel, Word, and Outlook.
• Familiarity or prior experience with office setting.
• Prior customer service experience.
• Must be articulate with good interpersonal skills.
• Must have knowledge of computer keyboard able to type a minimum of 20 words per minute.
• Must be able to accurately enter data.
• Willingness to devote the time required completing assigned tasks on schedule.

Responsibilities

• Greet all patients, family or other related individuals while maintaining excellent customer service at all times.
• Other functions as assigned by a supervisory staff.
• Demonstrates an awareness of and respect for coworkers/patients cultural backgrounds.
• Provides translation assistance as needed to facilitate the patient and provider interaction.
• Reports problems with workflow, conflicts, further skill training and/or other related concerns to supervisory staff.
• Works in conjunction with the healthcare team, participating in site improvement efforts, accepting coverage assignments. Realizes integral role as part of a healthcare team and is an active participant regarding flow, patient care, process issues/suggestions, barriers to care and safety concerns.
• Discharge functions in accordance with LFHC discharge polices including, but not limited to: a) create follow up appointments in accordance with the providers instructions, b) create appointment for specialty services (including radiology) and ensure referrals are in place, c) print all necessary documents for patients to take home appointment records, referrals, and lab/radiology forms, d) distribute Metro Cards when appropriate.
• Telephone functions in accordance with LFHC telephone polices including, but not limited to: a) answer phones timely in a friendly customer service manner including identifying the facility's name and PSA's first name, b) identify the nature of the call and act appropriately, .c) take messages if necessary, d) confirmation calls for upcoming appointments
• Electronic Health Record (eHR) competencies in accordance with LFHC eHR polices including, but not limited to: a) scanning insurance card, photo ID and consents and other forms as directed, b) capture patient photo for the eHR, c) web enable all eligible patients with email addresses, d) facilitate patient flow by changing visit status for office visit (including Check out when discharged), e) Failed Appts. -Change status to No Show and assign for recall'Monitor and address Recall bins as per Failed Appointment policy
• Financial functions in accordance with LFHC Financial polices including, but not limited to:a)Insurance eligibility verification at every visit b) collect Co-pays, Deductibles, Self-Pay Rates when applicable, c) uninsured patients- Determine eligibility for other financial programs and assist with application completion, d) performs Cashiering tasks as assigned.
• Registration functions in accordance with LFHC Registration polices including, but not limited to: a) visit registration, b) translation needs & documentation, c) verification of demographic information including Home Address, Proper phone number, Email address, d) verification of Primary Care Provider, e) verify Site Indicator, f) obtain Photo ID and Insurance ID Card, g) obtain consent for treatment, h) offer new patient packages inclusive of LFHC programs and services, contact phone numbers, after hour information, HIPAA and advance directive information.

Skills

Customer service

Communication

Interpersonal skills

MS Excel

MS Word

MS Outlook

Data entry

Typing 20 wpm

Attention to detail

Time management

Education

HS Diploma

Tools

MS Excel

MS Word

MS Outlook

Job description

Family Health Centers at NYU Langone is seeking a Patient Services Associate/Rehab on 60th Street in Brooklyn. The role supports Registration/Information, Appointments, and patient care modules, with responsibilities across cashiering, medical records, and translation services to assist Spanish-speaking patients.

The successful candidate will have a HS diploma and at least two years’ experience in customer service, proficient in MS Office, and comfortable typing and data entry in a fast-paced