Bilingual Patient Services Associate – Mandarin (Brooklyn)

NYU Langone Health; New York (NY); Hybrid; USD 46,000 - 56,000; Full time

Job summary

Family Health Centers at NYU Langone is seeking a Patient Services Associate with bilingual Mandarin/Call-Center experience for our Brooklyn site. The role involves diversified clerical work across Registration, Appointments, and Patient Care modules, while maintaining patient confidentiality and service quality.

Responsibilities include check-in/out, scheduling, insurance verification, translations, portal enrollment, and coordinating referrals.

Qualifications

• HS Diploma required
• 2+ years relevant experience
• Strong customer service and communication skills
• Proficient in MS Excel, Word, and Outlook

Responsibilities

• Greets patients and maintains professional conduct at all times.
• Schedules appointments, including virtual visits, and pre-authorized procedures.
• Registers patients and handles check-in/out and documentation.
• Verifies insurance eligibility and collects copays or self-pay fees as applicable
• Translates and documents for non-English speakers when needed
• Coordinates with providers and care teams to support patient flow and safety

Skills

Customer service

Communication

Multitasking

Education

High school diploma

Tools

MS Excel

MS Word

Outlook

Job description

Family Health Centers at NYU Langone is seeking a Patient Services Associate with bilingual Mandarin/Call-Center experience for our Brooklyn site. The role involves diversified clerical work across Registration, Appointments, and Patient Care modules, while maintaining patient confidentiality and service quality.

Responsibilities include check-in/out, scheduling, insurance verification, translations, portal enrollment, and coordinating referrals.