Bilingual Patient Services Associate – Mandarin

NYU Langone Hospitals; New York, Northern (NY, KY); Hybrid; USD 46,000 - 56,000; Full time

Job summary

Family Health Centers at NYU Langone is seeking a Patient Services Associate (Mandarin-speaking) in Brooklyn. The role encompasses clerical registration, appointments, and cashiering while maintaining patient confidentiality and a high level of customer service.

The successful candidate will handle scheduling, registration, insurance verification, and patient portal access, with translation support as needed, supporting a busy health center network in New York.

Qualifications

• HS Diploma required.
• 2+ years of relevant experience.
• Strong customer service and communication skills.
• Proficient in MS Excel, Word, and Outlook.

Responsibilities

• Greet patients and maintain professional customer service.
• Schedule appointments, including virtual visits and pre-authorized procedures.
• Verify insurance eligibility and collect co-pays/deductibles as applicable.
• Register/check-in and check-out patients; handle documentation and translation needs.

Skills

HS Diploma

Customer service

Communication

Typing 20 wpm

Data entry

MS Excel

MS Word

MS Outlook

Teamwork

Education

HS Diploma

Tools

MS Excel

MS Word

MS Outlook

Job description

Family Health Centers at NYU Langone is seeking a Patient Services Associate (Mandarin-speaking) in Brooklyn. The role encompasses clerical registration, appointments, and cashiering while maintaining patient confidentiality and a high level of customer service.

The successful candidate will handle scheduling, registration, insurance verification, and patient portal access, with translation support as needed, supporting a busy health center network in New York.