Bilingual Patient Services Specialist – Spanish

Redefine Healthcare; Edison (NJ); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Paid time off

Sick time

Health insurance (medical, dental, etc

Life insurance

401(k) with company match

Yearly bonus

Job summary

Redefine Healthcare in Edison, NJ is hiring a full-time Patient Services Representative (Bilingual - Spanish). You will be the first point of contact for patients, handling in-person and phone interactions, scheduling, registration, and insurance verification while ensuring HIPAA compliance.

The role requires strong communication, organization, and problem-solving, with 40 hours per week and a pay rate of $22–$23 per hour.

Qualifications

• High school diploma or equivalent required.
• 1–2 years medical office/front desk experience preferred.
• Knowledge of medical office workflows, insurance verification, and scheduling.
• Proficiency with Microsoft Office and EHR systems.
• Strong communication, interpersonal, organizational, and problem-solving skills.
• Ability to multitask effectively while maintaining accuracy and professionalism.

Responsibilities

• Serve as the first point of contact for patients via phone and in person.
• Answer and manage high-volume incoming calls promptly and route as needed.
• Schedule, confirm, and adjust patient appointments based on provider availability.
• Register and check patients in using the EHR system.
• Enter, verify, and update patient demographics and insurance information.
• Verify insurance eligibility and collect applicable co-pays at time of service.
• Provide patients with information on policies, procedures, and services.
• Handle patient concerns with empathy and discretion.
• Document all patient interactions and outcomes in the EHR.
• Process incoming faxes and medical records and scan into charts.
• Maintain HIPAA compliance and confidentiality at all times.
• Deliver high levels of customer service in a fast-paced healthcare environment.
• Assist with ad hoc projects and additional duties.

Skills

Bilingual Spanish

Customer service

Communication

Multitasking

Education

High School Diploma or equivalent

1–2 years medical office/front desk experience

Tools

Microsoft Office Suite

Electronic Health Records (EHR)

Job description

Redefine Healthcare in Edison, NJ is hiring a full-time Patient Services Representative (Bilingual - Spanish). You will be the first point of contact for patients, handling in-person and phone interactions, scheduling, registration, and insurance verification while ensuring HIPAA compliance.

The role requires strong communication, organization, and problem-solving, with 40 hours per week and a pay rate of $22–$23 per hour.