Bilingual Medical Call Center Specialist

Redefine Healthcare; Matawan (NJ); On-site; USD 42,000 - 44,000; Full time

Benefits offered by this job

Paid time off

Sick time

Health insurance

Life insurance

401(k) with Company match

Yearly bonus

Job summary

Redefine Healthcare in Matawan, NJ is seeking a dedicated bilingual Medical Call Center Representative to be the first point of contact for patients. This full-time role involves answering calls, scheduling appointments, and addressing patient concerns in a fast-paced healthcare environment.

The position offers benefits including PTO, health insurance, life insurance, a 401(k) with company match, and a yearly bonus.

Qualifications

• 2+ years continuous recent experience performing described job responsibilities.
• Working knowledge of medical office procedures.
• Proficiency with MS Office, databases and EHR systems.
• Outstanding communication and customer service skills.
• Experience with Athena EHR system is preferred.

Responsibilities

• Take patient calls and provide an excellent patient experience.
• De-escalate situations involving dissatisfied patients, offering assistance or support.
• Call patients and healthcare facilities to reschedule appointments or obtain necessary information/records.
• Collaborate with other call center professionals to improve patient and professional services.
• Screen patient calls to better direct patient concerns in the right direction.
• Understand commercial health insurance and basic medical terminology.
• Help to train new employees and inform them about the company protocols.
• Maintain a high level of customer service at all times.
• Ensure confidentiality of sensitive information following office HIPAA protocol.

Skills

Bilingual

Customer service

Communication skills

HIPAA compliance

Education

2+ years experience in medical call center

Tools

Athena EHR

Job description

Redefine Healthcare in Matawan, NJ is seeking a dedicated bilingual Medical Call Center Representative to be the first point of contact for patients. This full-time role involves answering calls, scheduling appointments, and addressing patient concerns in a fast-paced healthcare environment.

The position offers benefits including PTO, health insurance, life insurance, a 401(k) with company match, and a yearly bonus.