Patient Services Call Center Specialist (Bilingual)

Long Island Select Healthcare, Inc.; North Great River (NY); On-site; USD 42,000 - 52,000; Full time

Job summary

Long Island Select Healthcare Inc. in Suffolk County, NY, is seeking a Call Center Representative to deliver exceptional service and support to patients and providers.

You will handle inbound and outbound calls, resolve inquiries, and maintain accurate records in the EMR, contributing to patient satisfaction and retention. The role requires a high school diploma, customer service experience, and strong communication skills.

Qualifications

• High school diploma or equivalent.
• Experience in a customer service role, preferably in a call center.
• Strong verbal communication and friendly demeanor.

Responsibilities

• Answer incoming calls and respond to customer inquiries in a timely and professional manner.
• Provide accurate information regarding products and services and assist customers with their needs.
• Document customer interactions and maintain detailed records of conversations and resolutions.
• Resolve customer complaints and issues by identifying the root cause and providing appropriate solutions.
• Collaborate with team members and other departments to ensure a seamless customer experience.
• Schedules appointments for patients: obtains and enters accurate demographic information into the EMR; verifies data.
• Identifies client needs, research issues and provides solutions; verifies insurance details as needed.
• Reviews appointment details with caller and updates patient registration/demographic info.

Skills

Communication

Customer service

Verbal skills

Education

High school diploma

Tools

CRM software

Job description

Long Island Select Healthcare Inc. in Suffolk County, NY, is seeking a Call Center Representative to deliver exceptional service and support to patients and providers.

You will handle inbound and outbound calls, resolve inquiries, and maintain accurate records in the EMR, contributing to patient satisfaction and retention. The role requires a high school diploma, customer service experience, and strong communication skills.