Bilingual Patient Services Specialist

LCH Health and Community Services; Pennsylvania; On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

Paid Holidays

403(b) with Employer match

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

LCH Health and Community Services is looking for a Patient Services Representative (PSR) to deliver exceptional customer service over the phone and at the clinic front desk. This full-time role requires scheduling, registration, and supporting daily clinic operations while ensuring a positive patient experience.

The ideal candidate is bilingual in Spanish and English, has a high school diploma, and experience in customer service, preferably in healthcare. You'll be an integral part of improving patient outcomes and experience at a mission-driven organization.

Qualifications

• Customer service experience, preferably in healthcare.
• Valid driver’s license (PA, DE, or MD) required.

Responsibilities

• Answer incoming calls and schedule appointments
• Greet patients and manage check-in/check-out processes
• Register patients and maintain records in the EHR
• Verify insurance and assist with updates
• Collect payments and reconcile daily transactions

Skills

Bilingual Spanish/English

Strong communication skills

Customer service skills

Organized and detail-oriented

Problem-solving mindset

Education

High school diploma or equivalent

Tools

EHR systems

Microsoft Office

Job description

LCH Health and Community Services is looking for a Patient Services Representative (PSR) to deliver exceptional customer service over the phone and at the clinic front desk. This full-time role requires scheduling, registration, and supporting daily clinic operations while ensuring a positive patient experience.

The ideal candidate is bilingual in Spanish and English, has a high school diploma, and experience in customer service, preferably in healthcare. You'll be an integral part of improving patient outcomes and experience at a mission-driven organization.