Bilingual Patient Services Representative (Spanish-Speaking)

Balance Health; Watsonville (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Balance Health in Watsonville, CA is seeking a Patient Services Representative to support the patient care team. You will handle intake, scheduling, and coordination of referrals and services, while maintaining confidentiality and delivering excellent customer service.

The role requires 1+ year of customer service and medical office experience, with fluent Spanish, and involves front desk clerical duties and patient advocacy.

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• 1+ year of customer service experience.
• 1+ year of medical office experience preferred.
• Fluent Spanish speaking and written communication.

Responsibilities

• Complete initial intake and follow-up calls with patients.
• Process prescription refills per established practice.
• Report patient concerns to licensed clinic personnel.
• Schedule and manage patient appointments using the scheduling system.
• Respond to inquiries from patients and referring physicians with accurate information.
• Act as patient advocate and liaison for Balance Health.
• Serve as concierge/navigation support before, during, and after encounters.
• Perform clerical duties and maintain accurate records.
• Meet or exceed monthly departmental goals as directed by Ops management.
• Adhere to HIPAA, ACW, and minimum call volume standards.

Skills

Communication skills

Office software

Multitasking

Confidentiality

Spanish speaking

Education

High school diploma

Associate degree

Tools

Scheduling software

Job description

Description

The Patient Services Representative functions as a member of the patient care team. The position performs clinical tasks and procedures to support the delivery of care and to promote efficient use of the physician's time as well as performs all clerical duties required to complete patient Check-in/Check-out. The Patient Care Coordinator is responsible for assisting patients obtain services in a timely manner and assuring efficient utilization of the physician's appointment schedule and in the coordination of patient care. This position administers and coordinates referrals and service authorization process, rooming duties and performs other clinic front desk activities.

Duties and Responsibilities

• Complete initial intake and follow-up calls with patients via inbound and outbound calls/dialer to include identifying and resolving patient concerns within the process or product.
• Processes requests for prescription refills according to established practice.
• Promptly and accurately reports and refers patient’s concerns and symptoms, reactions, changes (appropriate to age) to licensed clinic personnel.
• Schedules and edits and maintains patient physician appointments for new and returning patients, using the scheduling system.
• Effectively responds to inquiries from patients, their relatives and/or referring physicians on services and provides accurate information in a timely fashion.
• Acts as a patient advocate, coordinator and liaison for Bay Area Foot Care in dealing with the community.
• Acts as non-clinical liaison/concierge/navigator for the referred patients in any way the patient needs before, during or after an encounter with Bay Area Foot Care.
• Clerical Duties
• Meet or exceed monthly departmental goals as established by Ops management.
• Adhere to phone activity/compliance standards to include, HIPAA, ACW, and minimum call volume

Requirements

• Knowledge of clinical staffing, office organization operations and functions use of computer word processing and database applications
• Excellent communication skills by telephone in person and in writing
• Ability to multitask and maintain records and information
• Ability to establish and maintain cooperative and effective working relationships
• Ability to maintain confidentiality of patient Information

Education and Experience

• Minimum of high school diploma or equivalent
• Associate degree or equivalent preferred
• 1+ year of customer service experience
• 1+ year of medical office experience preferred
• Fluent Spanish Speaking

About Balance Health

Balance Health empowers people to live full lives by helping them improve and maintain mobility. We do this by bringing together leading podiatrists, orthopedic surgeons, vascular surgeons, and physical therapists and providing them the tools and resources necessary to deliver exceptional patient care. This mission has made us the fastest growing lower-extremity focused Physician Practice.