Bilingual Patient Services Coordinator (English/Spanish)

Black Women's Mental Health Institute; Cleveland (OH); On-site; USD 21,000 - 26,000; Full time

Job summary

Black Women's Mental Health Institute is seeking a Patient Services Phone Coordinator to act as the primary point of contact for patients by phone, delivering bilingual support in English and Spanish. The role includes scheduling appointments, verifying insurance, and assisting with general administrative tasks to support the care team.

The successful candidate will maintain accurate patient records, route messages to the appropriate team members, and ensure smooth communication between patients

Qualifications

• Fluency in English and Spanish required.
• Strong phone etiquette and customer service skills.
• High accuracy and attention to detail when handling patient information.
• Ability to route requests and coordinate with care teams.
• Comfort with basic administrative/documentation tasks.

Responsibilities

• Serve as the primary point of contact for patients by phone.
• Schedule appointments and provide general patient assistance.
• Verify insurance information and support administrative needs.
• Maintain accurate patient records and documentation.
• Communicate and direct patient messages to the care team.

Skills

Bilingual English/Spanish

Phone etiquette

Customer service

Attention to detail

Care team coordination

Administrative tasks

Job description

Black Women's Mental Health Institute is seeking a Patient Services Phone Coordinator to act as the primary point of contact for patients by phone, delivering bilingual support in English and Spanish. The role includes scheduling appointments, verifying insurance, and assisting with general administrative tasks to support the care team.

The successful candidate will maintain accurate patient records, route messages to the appropriate team members, and ensure smooth communication between patients