Bilingual Patient Service Navigator (English/Spanish)

URBAN HEALTH PLAN, INC.; New York (NY); Presencial; USD 22.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Insurance (fully funded)

Family Health Insurance (73.5% funded)

Dental Coverage

Vision Coverage

Life Insurance

401(k) Retirement Savings

Paid Time Off & Holidays

Descripción de la vacante

Urban Health Plan, Inc. is hiring bilingual (Spanish/English) Patient Service Representatives (PSR) to greet and register patients, verify and record information, and provide compassionate support at the health care facility.

The PSR role includes scheduling appointments, handling patient concerns, and delivering accurate information while maintaining a calm waiting area. The position starts in January 2027 and involves onsite work in the Bronx and Corona locations.

Formación

• High School Diploma required
• Minimum of 1 year of clerical/administrative experience, ideally in health care
• Bilingual English/Spanish required
• Excellent communication skills and ability to provide exceptional patient experience
• Understanding of phone etiquette and standard office procedures
• Ability to thrive in a fast-paced environment

Responsabilidades

• Greets patients and identifies their needs.
• Verifies insurance information through managed care website.
• Answers incoming calls and takes messages for providers.
• Registers patients, assigns PCP when applicable, checks demographic information, updates information as needed.
• Provides administrative support to the department.

Conocimientos

Bilingual English/Spanish

Customer service

Communication skills

Phone etiquette

Educación

High School Diploma

Descripción del empleo

Urban Health Plan, Inc. is hiring bilingual (Spanish/English) Patient Service Representatives (PSR) to greet and register patients, verify and record information, and provide compassionate support at the health care facility.

The PSR role includes scheduling appointments, handling patient concerns, and delivering accurate information while maintaining a calm waiting area. The position starts in January 2027 and involves onsite work in the Bronx and Corona locations.