HHE- PSRs

Urban Health Plan; New York (NY); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Family coverage

Dental

Vision

Prescriptions

Life Insurance

401(k)

Time off & holidays

Job summary

Urban Health Plan is hiring bilingual (Spanish/English) Patient Service Representatives to greet, register patients, verify information, schedule appointments, and assist families with empathy in a busy health care setting.

This fully onsite role is in the Bronx or Corona, requires 40 hours per week, with shifts 8am-5pm or 9am-6pm on varying days. Starting January 2027; compensation is $19.50 per hour plus comprehensive benefits.

Qualifications

• High School Diploma required.
• Minimum of 1 years of experience with clerical/administrative functions is required, ideally in a health care setting.
• Bilingual English/Spanish required.
• Excellent communication skills and ability to provide exceptional experience to patients.
• Understanding of phone etiquette and standard office procedures.

Responsibilities

• Greets patients and identifies their needs.
• Verifies insurance information through managed care website.
• Answers incoming calls and takes messages for providers.
• Registers patients, assigns PCP (when applicable), checks demographic information, updates information as needed.
• Provides administrative support to the department.

Skills

Bilingual English/Spanish

Customer service

Communication skills

Clerical abilities

Education

High School Diploma

Job description

Individuals being considered for this role may be invited to attend a special holiday hiring event that we are holding on Wednesday December 16th. Individuals selected will have a start date in January of 2027.

Position Summary:

We are currently hiring Bilingual (Spanish/English) Patient Service Representatives (PSR) to join our team at Urban Health Plan, Inc. The Patient Service Presentative provides information, support, encouragement, and assistance to patients and families as they arrive at the health care facility. This role greets and registers patients and visitors, verifies and records patient information, and provides comfort and empathy to patients while maintaining the waiting room. This role provides accurate and consistent information to patients, schedule appointments, and resolves patient concerns.

• Greets patients and identifies their needs.
• Verifies insurance information through managed care website.
• Answers incoming calls and takes messages for providers.
• Registers patients, assigns PCP (when applicable), checks demographic information, updates information as needed.
• Provides administrative support to the department.

Minimum Qualifications:

• High School Diploma required
• Minimum of 1 years of experience with clerical/administrative functions is required, ideally in a health care setting.
• Bilingual English/Spanish required.
• Must have excellent communication skills and ability to provide exceptional experience to patients.
• Understanding of phone etiquette and standard office procedures.
• Ability to thrive in a fast-paced environment.

Compensation:

$19.50 per hour based on 40 hours per week ($40,560 annualized).

As a full time associate at Urban Health Plan, you will enjoy:

• Fully funded Health Insurance for yourself.
• 73.5% funded Health Insurance for your family.
• Dental, Vision, and Prescription Coverage
• $50,000 term life Insurance
• 401(k) Retirement Savings (including 3% annual employer contribution)
• Comprehensive time off including paid vacation, personal time, sick time, and paid holidays (including your birthday!).

Work Environment Type, Location, and Schedule:

This position is a fully onsite role. We have openings available in the Bronx and in Corona, Queens. Candidates must have availability to commit to a schedule of 40 hours per week, working Monday through Friday, Tuesday through Saturday, or Monday through Friday with rotating Saturday shifts depending on the location. Schedule includes 8:00 am to 5:00 pm and/or 9:00 am to 6:00 pm

About Urban Health Plan:

At Urban Health Plan (UHP) our mission is to continuously improve the health of communities and the quality of life of the people we serve by providing affordable, comprehensive, quality, primary and specialty health care and by assuring the performance and advancement of innovative best practices. At UHP, our commitment to provide patient-centered, holistic, quality health care, is part of a tradition started by our founder, Dr. Richard Izquierdo, more than 50 years ago. That tradition continues today by promoting excellence in everything that we do.UHP is an equal opportunity employer. M/F/D/V. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, gender expression, national origin/ancestry, citizenship status, disability, age, marital or family status, and military or veteran status.