Patient Service Representative- Corona, Queens (Bilingual English and Spanish)

URBAN HEALTH PLAN, INC.; New York (NY); On-site; USD 22,000 - 32,000; Full time

Job summary

Urban Health Plan invites applications for a bilingual (Spanish/English) Patient Service Representative at Plaza del Sol Family Health Center. You will greet and register patients, verify demographics, and provide empathetic, patient-centered service in a busy clinic.

You will answer calls, schedule appointments, check insurance information, and support the front desk team while maintaining a friendly, professional demeanor. Shifts run 40 hours weekly, with a rotating schedule.

Qualifications

• Bilingual English and Spanish required.
• High school diploma or equivalent.
• Proficiency with computers and software; EHR experience a plus.

Responsibilities

• Greet and register patients and visitors.
• Verify insurance information and demographics.
• Answer calls and take messages for providers.
• Schedule appointments and support front desk staff.

Skills

Bilingual English/Spanish

Communication skills

Multitasking

Team collaboration

Education

High School Diploma

Tools

Electronic Health Records

Job description

Job Description We are currently hiring a Bilingual (Spanish/English) Patient Service Representative (PSR) to join our team Plaza del Sol Family Health Center (PDS.

The Patient Service Presentative provides information, support, encouragement, and assistance to patients and families as they arrive at the health care facility. This role greets and registers patients and visitors, verifies and records patient information, and provides comfort and empathy to patients while maintaining the waiting room. This role provides accurate and consistent information to patients, schedule appointments, and resolves patient concerns.

Minimum Qualifications

• High School Diploma required.
• 1 year of administrative experience in a health care environment.
• Bilingual English and Spanish Required
• Flexible work schedule
• Proficiency with computers and software (previous experience with electronic health records is a plus)
• Strong communication skills.
• Ability to multi-task, support a team and work independently.
• Kindness, compassion, and patient-focused.

Key Duties

• Greets patients and identifies their needs.
• Verifies insurance information through managed care website.
• Answers incoming calls and takes messages for providers.
• Registers patients, assigns PCP (when applicable), checks demographic information, updates information as needed.
• Provides administrative support to the department.

Starting Compensation

Minimum $19.50 hourly; Maximum $19.5 hourly

Work Environment Type, Location, and Schedule

Schedule is based on 40 regular hours per week and 5 days a week- Candidates must possess availability to work shifts that fall between the hours of 7am-5:30pm between Mondays and Saturdays. Saturday are rotated and schedule is 7am - 1:30am (and a day off during the week)

About Urban Health Plan

At Urban Health Plan (UHP) our mission is to continuously improve the health of communities and the quality of life of the people we serve by providing affordable, comprehensive, quality, primary and specialty health care and by assuring the performance and advancement of innovative best practices. At UHP, our commitment to provide patient-centered, holistic, quality health care, is part of a tradition started by our founder, Dr. Richard Izquierdo, 50 years ago. That tradition continues today by promoting excellence in everything that we do.

Equal Opportunity Employer Statement

UHP is an equal opportunity employer. M/F/D/V. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, gender expression, national origin/ancestry, citizenship status, disability, age, marital or family status, and military or veteran status.