Bilingual Call Center Rep

Care Alliance; Cleveland, Northern (OH, KY); Hybrid; USD 22,000 - 29,000; Full time

Benefits offered by this job

Paid Time Off

10 paid holidays

Medical, dental, and vision coverage

Life insurance

Retirement plan with employer match

Job summary

Care Alliance Health Center is seeking a Bilingual Call Center Representative to join our team. This role serves as the first point of contact for patients by phone, assisting with scheduling, insurance verification, and general inquiries in English and Spanish.

You will support patient access and ensure accurate documentation while working in a fast-paced environment with a focus on compassionate care.

Qualifications

• High school diploma or GED is required.
• Must be bilingual in English and Spanish.
• At least 1 year of customer service or call center experience, preferably in healthcare.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office applications.

Responsibilities

• Answer and route incoming calls promptly.
• Schedule, confirm and reschedule patient appointments.
• Track and follow up on no-shows, cancellations, and appointment changes.
• Update and verify patient demographic and insurance information in the electronic health record.
• Open telephone encounters, refill requests, and route messages to appropriate staff.
• Maintain accurate and timely documentation of all patient interactions.

Skills

Bilingual English/Spanish

Customer service

Call center experience

Communication skills

Microsoft Office

Education

High school diploma or GED

Tools

Epic EHR

Microsoft Office

Job description

Description

Care Alliance Health Center is seeking a Bilingual Call Center Representative to join our team. This role is an opportunity to serve as first point of contact for patients by phone. This position supports patient access through scheduling appointments, insurance verification, and general inquiries. The position will communicate effectively in English and Spanish.

At Care Alliance, our mission is to transform lives by providing exceptional, accessible, and compassionate healthcare experiences for all. We are looking for someone who is customer focused, has attention to detail, and wants to make a meaningful impact in the communities we serve.

About this Role

The Bilingual Call Center Representative serves as the first point of contact for patients, providing scheduling, insurance verification, and customer support in both English and Spanish.

This position plays an important role in advancing our mission of providing exceptional, accessible, and compassionate healthcare for all.

What You'll Do

In this role, you will:

• Answer and route incoming calls promptly
• Schedule, confirm and reschedule patient appointments
• Track and follow up on no-shows, cancellations, and appointment changes
• Update and verify patient demographic and insurance information in the electronic health record
• Open telephone encounters, refill requests, and route messages to appropriate staff
• Maintain accurate and timely documentation of all patient interactions

Why Care Alliance?

When you join Care Alliance Health Center, you become part of a mission-driven organization committed to improving access to high-quality healthcare and serving our community with dignity and respect.

Our competitive benefits package for eligible employees includes:

• Paid Time Off
• 10 paid holidays
• Medical, dental, and vision coverage
• Life insurance
• Retirement plan with employer match of up to 7%

Work environment

This role operates in a fast-paced call center or administrative environment with frequent interaction with patients and care team members. The position requires the ability to manage high-call volumes while maintaining professionalism and accuracy.

Requirements

What We're Looking For

• High school diploma or GED
• Bilingual in English and Spanish
• Minimum of one year of customer service or call center experience, preferably in a healthcare setting
• Strong verbal and written communication skills
• Intermediate proficiency with Microsoft Office applications

Preferred

• Associate degree
• Experience with electronic health records (EHR), preferably Epic