Patient Experience & Community Outreach Specialist

Akido; Pomona (CA); On-site; USD 39,000 - 47,000; Full time

Benefits offered by this job

Equal opportunity employer

Job summary

Akido Labs, Inc. is seeking a Patient Relations Liaison to support regional growth and patient engagement initiatives across California and New York.

The role focuses on enhancing patient access, experience, and brand visibility through community events and feedback programs. The ideal candidate has strong interpersonal and communication skills, healthcare industry knowledge, and a passion for improving both patient experience and organizational growth.

Qualifications

• High School Diploma or equivalent.
• Minimum of two (2) years of experience in patient relations, healthcare operations, customer service, or a related healthcare role.
• Knowledge of healthcare operations, patient rights, HIPAA regulations, and healthcare compliance requirements.
• Strong problem-solving abilities.
• Excellent verbal and written communication skills.
• Ability to handle sensitive and confidential information with professionalism and discretion.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Proficiency in Microsoft Office applications and healthcare information systems.

Responsibilities

• Assist the Operations Manager of Patient Relations with regional growth and marketing efforts.
• Represent the organization at community outreach events, health fairs, patient engagement activities, and networking opportunities.
• Support initiatives aimed at strengthening the organization's reputation and patient experience throughout both regions.
• Assist with gathering patient feedback and testimonials to identify opportunities for service enhancement and brand awareness.
• Collaborate with clinic operations teams to improve patient access, communication, and community engagement efforts.
• Support growth initiatives by helping identify opportunities to increase patient engagement, retention, and community awareness.
• Assist with planning, coordinating, and attending community outreach events and marketing activities across both regions.
• Collaborate with regional leadership to promote services, programs, and organizational initiatives that enhance patient access and visibility.
• Support patient communication campaigns, educational initiatives, and patient experience programs designed to strengthen patient relationships.
• Help monitor online patient feedback, reviews, and reputation management opportunities, escalating concerns as appropriate.
• Assist with regulatory audits and documentation reviews related to patient grievances and complaints.
• Participate in cross-functional projects focused on patient experience, growth strategies, and operational excellence.
• Maintain confidentiality and compliance with HIPAA and organizational privacy requirements.

Skills

Interpersonal skills

Customer service

Conflict resolution

Verbal & written communication

Discretion & confidentiality

Education

High School Diploma

Tools

Microsoft Office

Healthcare information systems

Job description

Akido Labs, Inc. is seeking a Patient Relations Liaison to support regional growth and patient engagement initiatives across California and New York.

The role focuses on enhancing patient access, experience, and brand visibility through community events and feedback programs. The ideal candidate has strong interpersonal and communication skills, healthcare industry knowledge, and a passion for improving both patient experience and organizational growth.