Bilingual Patient Enrollment Specialist and Support Staff

Apscareerportal; Kennett Square (Chester County); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

403(b) with employer match

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

LCH is seeking a compassionate bilingual (Spanish-English) team member to assist patients with enrollment, appointments, and support across the care journey.

You will welcome patients, verify insurance, enroll eligible patients, assist with the Sliding Fee Discount Program, and coordinate referrals, while maintaining confidentiality and delivering excellent customer service.

Qualifications

• Fluent in Spanish and English (required).
• High school diploma or equivalent.
• Strong communication and customer service skills.
• Computer proficiency; EHR experience preferred.
• Ability to multitask in a fast-paced healthcare environment.
• Current driver’s license (PA, DE, or MD).

Responsibilities

• Welcome and register new patients in the EHR system.
• Schedule appointments and assist with patient follow-up.
• Verify insurance information and explain coverage options.
• Assist eligible patients with insurance enrollment and Sliding Fee Discount Program.
• Enroll patients in the patient portal.
• Answer phones, return voicemails, and respond to emails promptly.
• Coordinate referrals, specialty appointments, lab visits, and imaging services.
• Provide interpretation services as needed.
• Connect patients with transportation, social services, and community resources.
• Screen patients for Social Determinants of Health (SDOH) as appropriate.
• Maintain accurate documentation and patient confidentiality.
• Deliver exceptional customer service to patients, families, and visitors.

Skills

Bilingual English/Spanish

Customer service

Communication

Education

High school diploma

Tools

EHR system

Job description

Benefits:

• 403(b) with employer match
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

LCH is seeking a compassionate, bilingual (Spanish-English) team member to help patients access the care and resources they need. This role combines front desk, patient enrollment, and patient support responsibilities to ensure patients have a positive experience throughout their healthcare journey.

What You'll Do

• Welcome and register new patients in our electronic health record (EHR) system
• Schedule appointments and assist with patient follow-up
• Verify insurance information and help patients understand coverage options
• Assist eligible patients with insurance enrollment and the Sliding Fee Discount Program
• Enroll patients in the patient portal
• Answer phones, return voicemails, and respond to emails in a timely manner
• Coordinate referrals, specialty appointments, lab visits, and imaging services
• Provide interpretation services as needed
• Connect patients with transportation, social services, and community resources
• Screen patients for Social Determinants of Health (SDOH) as appropriate
• Maintain accurate documentation and patient confidentiality
• Deliver exceptional customer service to patients, families, and visitors

Qualifications

• Fluent in Spanish and English (required)
• High school diploma or equivalent
• Strong communication and customer service skills
• Computer proficiency; EHR experience preferred
• Ability to multitask in a fast-paced healthcare environment
• Current driver's license (PA, DE, or MD)

Why Join LCH?

At LCH, you'll make a meaningful impact every day by helping patients navigate healthcare and access the services they need. Join a mission-driven team dedicated to improving the health and well-being of our community.