Bilingual Patient Relations Coordinator

Gastro Health; Kirkland (WA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

401(k)

Health insurance

Dental insurance

Vision insurance

Flexible spending accounts

Paid time off

Life insurance

Disability insurance

Hospital indemnity insurance

Critical illness insurance

Identity theft insurance

Legal insurance

Discounts at local fitness clubs

Discounts at AT&T

Tickets at Work program

Job summary

Gastro Health in Kirkland, WA is seeking a full-time Patient Relations Representative to support our care centers. You will handle calls, schedule appointments, verify benefits, and assist patients with questions, working Monday through Friday with no weekends or evenings.

We offer a strong work-life balance, comprehensive benefits, and opportunities for advancement within a fast-growing team dedicated to exceptional patient care.

Qualifications

• High school diploma or GED required.
• 2+ years medical administration experience desired.
• Bilingual English/Spanish preferred.

Responsibilities

• Answer all incoming calls and route them to appropriate personnel; take messages and send tasks as necessary for all care centers.
• Schedule, confirm, and cancel office appointments as patients call in.
• Work on referrals and import demographics from patient portal.
• Pick up voicemail messages on a daily basis.
• Verify patients health plan benefits & obtain authorization, if needed.
• Assist patients with questions and/or concerns regarding procedures.
• Request medical records from doctors and hospitals.
• Call-in new prescriptions and refills and obtain authorization if necessary.
• Obtain lab results including stat requests.
• Other duties as assigned

Skills

Bilingual English/Spanish

Medical administration experience

Education

High school diploma or GED

Job description

Gastro Health in Kirkland, WA is seeking a full-time Patient Relations Representative to support our care centers. You will handle calls, schedule appointments, verify benefits, and assist patients with questions, working Monday through Friday with no weekends or evenings.

We offer a strong work-life balance, comprehensive benefits, and opportunities for advancement within a fast-growing team dedicated to exceptional patient care.