Bilingual Patient Registration & Scheduling Specialist

Neighborhood Outreach Access To Health; Phoenix (AZ); Vor Ort; USD 25.000 - 33.000; Vollzeit

Zusammenfassung

Neighborhood Outreach Access to Health (NOAH) in Phoenix, AZ seeks a Registration/Scheduler to deliver high quality customer service as the main contact for the call center and front desk. You will interview patients, collect documents, schedule appointments, track no-shows, and coordinate with providers and community resources to ensure smooth access to NOAH's healthcare services.

This full-time role requires English and Spanish, strong communication, and basic computer/data entry skills;

Qualifikationen

• Knowledge of insurance plans and requirements.
• Knowledge of HIPAA/Privacy Practices.
• Exceptional communication skills.
• Proficient with computers and data entry.
• Ability to speak English and Spanish.
• Knowledge of NOAH services and offerings.

Aufgaben

• Interviews patients to complete all necessary documents, such as insurance forms. Compiles and records medical charts, reports, and correspondence using a computer and various software programs. Transmits correspondence and medical records by mail, email, or fax.
• Schedules and confirms health center appointments.
• Tracks no-shows, documents in appropriate system and communicates with provider and patient, if applicable.
• Answers communication from call center or other team members and direct calls to appropriate staff.
• Interacts with patients via telephone, email, or in person to provide support and information on NOAH services.
• Ensures that appropriate actions are taken to resolve patient problems and concerns.
• Promotes and provides access to care. Collaborates with community resource department to assist in collecting patient documents, and facilitates patient transportation to and from their appointment.
• Ensures patient demographics and UDS requirements are up to date.
• Attends, participates, and/or assists in meetings, trainings, community outreach activities, continuing education opportunities, and other activities as required.
• Performs other related duties as assigned.

Kenntnisse

English/Spanish bilingual

Ausbildung

High School Diploma or GED

Jobbeschreibung

Neighborhood Outreach Access to Health (NOAH) in Phoenix, AZ seeks a Registration/Scheduler to deliver high quality customer service as the main contact for the call center and front desk. You will interview patients, collect documents, schedule appointments, track no-shows, and coordinate with providers and community resources to ensure smooth access to NOAH's healthcare services.

This full-time role requires English and Spanish, strong communication, and basic computer/data entry skills;