Patient Access & Registration Specialist (Bilingual)

North Canyon Medical Center; Northern (KY); Hybrid; USD 21,000 - 30,000; Full time

Job summary

North Canyon Medical Center is seeking a capable receptionist for patient access and registration support. You will handle reception duties, screen patients, update registrations, and inform patients about required information for visits.

You will also operate the switchboard, assist with forms, and liaise with hospital departments to ensure smooth patient flow. The role emphasizes excellent communication, EHR familiarity, and a professional presentation.

Qualifications

• Excellent communication skills to include oral comprehension, oral expression, written comprehension, and written expression
• Computer & Electronic Health Record experience
• High School graduate; 2 years of clerical experience preferred
• Outstanding public relations/customer service experience
• High level of personal presentation
• Ability to maintain accuracy with interruptions
• Ability to use sound judgement and cope with potentially stressful situations
• Ability and willingness to exhibit behaviors consistent with standards for performance improvement and organizational values (e.g., efficiency & financial responsibility, safety, partnership & service, teamwork, compassion, integrity, and trust & respect).
• Ability and willingness to exhibit behaviors consistent with principles for service excellence.
• Medical Terminology preferred
• Bilingual English/Spanish preferred

Responsibilities

• Provide reception duties and ensure courteous and efficient routing of customers.
• Screen patients for new address, new patient visit or update registration and inform patients of required information.
• Operate switchboard in a courteous and professional manner.
• Assist patients with filling out forms and provide information about services.
• Serve as a point of contact with internal and external departments.
• Multi-task and prioritize work to support patient access priorities.

Skills

Excellent communication skills

EHR experience

Public relations

Customer service

Multi-tasking

Professional presentation

Attention to detail

Judgement under pressure

Service excellence

Medical terminology

Bilingual English/Spanish

Education

High School graduate

Clerical experience (2 yrs) preferred

Job description

North Canyon Medical Center is seeking a capable receptionist for patient access and registration support. You will handle reception duties, screen patients, update registrations, and inform patients about required information for visits.

You will also operate the switchboard, assist with forms, and liaise with hospital departments to ensure smooth patient flow. The role emphasizes excellent communication, EHR familiarity, and a professional presentation.