Bilingual Patient Navigator – Fertility Clinic

The Fertility Partners Us; Stamford (CT); On-site; USD 60,000 - 63,000; Full time

Job summary

Illume Fertility is seeking a full-time Patient Navigator in Stamford, CT to coordinate the patient journey across care teams and ensure adherence to treatment protocols. You will support cycle setup, consent processes, and communications with patients and providers.

Spanish-English bilingual proficiency is preferred, with strong organizational and interpersonal skills to manage schedules, medical records, and patient inquiries within HIPAA-compliant workflows.

Qualifications

• Proficiency in verbal and written English and Spanish.
• Strong teamwork and customer service skills.
• Excellent computer and communication skills.

Responsibilities

• Act as liaison between patient and clinical staff; assess patient needs and obtain recommendations from physicians and other health team members.
• Meet with new patients to explain practice, team concept, and other services provided.
• Coordinate and schedule patient appointments according to cycle and protocol.
• Serve as patient advocate; communicate questions, complaints, problems, and concerns to appropriate staff members.
• Explain policies and procedures to patients and refer them to the proper people/services.
• Ensure cycle checklist is complete in collaboration with nursing team.

Skills

Bilingual English/Spanish

Communication skills

Teamwork

Tools

Computer skills

Job description

Illume Fertility is seeking a full-time Patient Navigator in Stamford, CT to coordinate the patient journey across care teams and ensure adherence to treatment protocols. You will support cycle setup, consent processes, and communications with patients and providers.

Spanish-English bilingual proficiency is preferred, with strong organizational and interpersonal skills to manage schedules, medical records, and patient inquiries within HIPAA-compliant workflows.