Bilingual Patient Navigator & Access Coordinator

Hope Christian Health Center

North Las Vegas (NV)

On-site

USD 42,000 - 52,000

Full time

7 days ago

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Job summary

Hope Christian Health Center in Las Vegas, NV seeks a Patient Navigator to guide patients through care, assist with check-in/out, appointments, and insurance eligibility. You will connect patients to community resources and support services, addressing barriers to access and ensuring a positive patient experience.

The role emphasizes HIPAA compliance, teamwork, and participation in quality improvement efforts within a faith-based community health setting.

Qualifications

High School Diploma or equivalent - required.
Proficiency with Microsoft Office and basic computer skills - required.
Fluency in English and Spanish - required.
Active BLS certification - required.
Valid driver’s license and reliable transportation - required.
CHW Certification - preferred.
Experience in healthcare, patient services, or administrative role - preferred.
Experience with underserved populations and EMR/insurance portals - preferred.

Responsibilities

Assist patients with check-in/check-out and scheduling.
Verify insurance eligibility and assist with applications for sliding fee programs.
Communicate referral information and benefits to patients.
Connect patients with community resources and support services.
Conduct outreach to improve patient engagement and continuity of care.
Handle payments, billing inquiries, and sliding fee scale matters.
Maintain patient confidentiality and HIPAA compliance.
Participate in quality improvement initiatives and patient-centered care.