Bilingual Patient Navigator: Care Access & Support

26Health; Orlando (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

26Health seeks a Patient Navigator in Orlando to guide clients through the healthcare system with empathy, helping them access medical care and social services. The role emphasizes reducing barriers to care, coordinating appointments, and supporting re-engagement in treatment within a community-focused nonprofit.

The successful candidate will have a high school diploma, bilingual English/Spanish, and comfort with MS Office and EHR systems; training for federal certification is required.

Qualifications

• High school diploma or equivalent.
• Bilingual English/Spanish proficiency required.
• 2+ years in a related role within a healthcare organization preferred.
• Willing to complete a 20+ hour online training course and pass final exam for Federal certification prior to Certified Application Counselor duties.
• Ability to work flexible hours, including evenings and weekends as needed.

Responsibilities

• Performs patient-facing duties with focus on care quality and service.
• Conducts patient service calls to ensure quality experience.
• Schedules appointments and provides information for tests.
• Refers patients to internal or external services as needed to address care needs.
• Identifies resources to overcome barriers to care (transportation, housing, insurance).
• Explains Marketplace enrollment processes and program options to clients.
• Explains health packages to uninsured patients and facilitates enrollment where eligible.
• Ensures payments and scheduling for initial wellness exams per contracts.
• Collects data and reviews feedback for care improvements.
• Collaborates with Training & Education to improve patient experience.

Skills

Bilingual English/Spanish

MS Office

Excellent communication

Customer service

Education

High school diploma or equivalent

Tools

ECW EHR

MS Office

Job description

26Health seeks a Patient Navigator in Orlando to guide clients through the healthcare system with empathy, helping them access medical care and social services. The role emphasizes reducing barriers to care, coordinating appointments, and supporting re-engagement in treatment within a community-focused nonprofit.

The successful candidate will have a high school diploma, bilingual English/Spanish, and comfort with MS Office and EHR systems; training for federal certification is required.