Bilingual Patient Financial Specialist (RCM)

PsychPlus; Houston (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

PsychPlus is seeking a Patient Financial Services Representative in Houston, TX to serve as the primary contact for patients on billing and financial questions. The role requires prior Revenue Cycle Management (RCM) experience and comfort working directly with patients in a healthcare setting.

You will handle patient inquiries, balances, payments, and account concerns, coordinating with internal teams to resolve issues while maintaining strict confidentiality and a patient-focused approach.

Qualifications

• Experience in Revenue Cycle Management (RCM) within healthcare settings.
• Experience with healthcare billing, patient accounts, or medical billing.
• Strong customer service and communication skills.
• Comfortable working in a patient-facing/customer service environment.
• Ability to handle billing questions and sensitive financial conversations professionally.
• Strong attention to detail and organizational skills.
• Ability to manage multiple calls, voicemails, emails, and patient requests efficiently.

Responsibilities

• Respond to and resolve patient billing-related inquiries in a timely manner.
• Manage incoming calls, voicemails, and emails related to patient billing and financial questions.
• Communicate clearly with patients regarding balances, billing questions, payments, and account concerns.
• Research patient accounts and identify the appropriate resolution for billing issues.
• Coordinate with internal teams to resolve patient account discrepancies and billing concerns.
• Document patient interactions and follow-up activities accurately.
• Provide a professional, empathetic, and patient-focused experience during every interaction.
• Escalate complex billing or account issues when appropriate.
• Maintain confidentiality of patient and financial information in accordance with policies and regulations.

Skills

RCM experience

Healthcare billing

Customer service

Patient-facing

Attention to detail

Multitasking

Communication

Tools

EHR system

Job description

PsychPlus is seeking a Patient Financial Services Representative in Houston, TX to serve as the primary contact for patients on billing and financial questions. The role requires prior Revenue Cycle Management (RCM) experience and comfort working directly with patients in a healthcare setting.

You will handle patient inquiries, balances, payments, and account concerns, coordinating with internal teams to resolve issues while maintaining strict confidentiality and a patient-focused approach.