RCM Billing & Patient Finance Specialist

PsychPlus; Houston (TX); On-site; USD 42,000 - 68,000; Full time

Job summary

PsychPlus is seeking a Patient Financial Services Representative to serve as the primary contact for patients' billing questions and financial concerns. The role emphasizes RCM experience, professional communication, and a patient-centric approach, with responsibility for handling inquiries, payments, and account resolutions.

You will collaborate with internal teams, maintain confidentiality, and contribute to a positive patient experience throughout the financial aspects of care.

Qualifications

• Prior Revenue Cycle Management (RCM) experience.
• Experience in healthcare billing or patient accounts.
• Strong customer service and communication skills.
• Comfortable in a patient-facing environment.
• Ability to handle sensitive financial conversations professionally.
• Attention to detail and organizational skills.
• Ability to manage multiple calls, voicemails, and emails.
• Proficiency with standard office software.

Responsibilities

• Respond to patient billing inquiries promptly and professionally.
• Handle incoming phone calls, voicemails, and emails about billing.
• Explain balances and billing questions to patients clearly.
• Research accounts and resolve billing issues.
• Coordinate with internal teams to fix discrepancies.
• Document interactions and follow-up actions accurately.
• Provide empathetic, patient-focused service.
• Escalate complex issues as needed.
• Maintain confidentiality per policies and regulations.
• Perform other RCM duties as needed.

Skills

RCM experience

Healthcare billing

Customer service

Patient-facing

Attention to detail

Multitasking

Computer proficiency

Tools

EHR system

Billing software

Job description

PsychPlus is seeking a Patient Financial Services Representative to serve as the primary contact for patients' billing questions and financial concerns. The role emphasizes RCM experience, professional communication, and a patient-centric approach, with responsibility for handling inquiries, payments, and account resolutions.

You will collaborate with internal teams, maintain confidentiality, and contribute to a positive patient experience throughout the financial aspects of care.