Patient Billing & Customer Service Representative

PsychPlus; Houston (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

PsychPlus is seeking a Patient Billing & Customer Service Representative for our Houston onsite team. You will be the primary contact for patients with questions about billing, payments, and balances, leveraging healthcare RCM experience to resolve issues with empathy.

Preferred bilingual English/Spanish communication and a patient-centered approach help ensure accurate account handling and a positive patient experience throughout the billing journey.

Qualifications

• Healthcare Revenue Cycle Management (RCM) experience
• Customer service and communication skills
• Comfortable speaking with patients about billing and finances
• Attention to detail and strong organizational skills
• Ability to manage multiple calls, voicemails, and emails
• Problem-solving and account research skills

Responsibilities

• Respond to and resolve patient billing inquiries promptly
• Handle calls, voicemails, and emails about balances and payments
• Communicate clearly with patients about accounts and charges
• Research accounts to identify billing issues and resolutions
• Assist patients in understanding bills, balances, and responsibilities
• Coordinate with internal teams to resolve discrepancies
• Document interactions and account updates accurately
• Provide empathetic, patient-focused service

Job description

PsychPlus is a growing behavioral health organization focused on making high-quality mental healthcare more accessible through a modern, patient-centered approach. We are committed to providing compassionate care while creating a positive experience for our patients throughout every stage of their healthcare journey.

We are looking for a Patient Billing & Customer Service Representative to join our Houston onsite team. This role is an important point of contact for patients who have questions about billing, payments, balances, and their accounts.

The ideal candidate has prior healthcare Revenue Cycle Management (RCM), medical billing, or patient accounts experience, enjoys working directly with patients, and communicates professionally and empathetically. Bilingual English/Spanish communication skills are preferred.

Position Overview

As a Patient Billing & Customer Service Representative, you will assist patients with billing and account-related questions while helping resolve issues efficiently and accurately.

You will communicate with patients by phone, voicemail, and email, research patient accounts, coordinate with internal teams, and provide a professional and empathetic experience when discussing financial matters.

This is a patient-facing, onsite role that requires strong communication skills, attention to detail, and previous healthcare billing or RCM experience.

Key Responsibilities

• Respond to and resolve patient billing and account-related inquiries in a timely and professional manner.
• Handle incoming phone calls, voicemails, and emails related to patient billing, payments, balances, and financial questions.
• Communicate clearly and professionally with patients regarding account balances, billing questions, payments, and account concerns.
• Research patient accounts to identify billing issues and determine appropriate resolutions.
• Assist patients with understanding their bills, balances, payment responsibilities, and account information.
• Coordinate with internal departments and team members to resolve patient account discrepancies and billing concerns.
• Document patient interactions, account updates, and follow-up activities accurately.
• Provide a professional, empathetic, and patient-focused customer service experience.
• Escalate complex billing, account, or patient concerns to the appropriate team when necessary.
• Maintain confidentiality of patient and financial information in accordance with company policies and applicable regulations.
• Support other patient billing, patient accounts, and Revenue Cycle Management (RCM) activities as needed.

Qualifications

Required

• Previous experience in healthcare Revenue Cycle Management (RCM), medical billing, patient accounts, or healthcare billing.
• Strong customer service and communication skills.
• Comfortable speaking directly with patients about billing, balances, payments, and financial matters.
• Ability to handle sensitive financial conversations with professionalism and empathy.
• Strong attention to detail and organizational skills.
• Ability to manage multiple calls, voicemails, emails, and patient requests efficiently.
• Strong problem-solving and account research skills.