Bilingual Patient Financial Navigator

Intermountain Healthcare Inc.; Denver (CO); Presencial; USD 28 000 - 43 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Generous benefits package

PEAK tuition assistance

Resumo da oferta

Intermountain Healthcare Inc. in Denver, CO is seeking a Patient Financial Advocate – Bilingual to provide financial counseling in Spanish, assist with program applications, and educate patients on ACA/insurance options.

The role includes in-clinic, hospital, and call-center settings with high-quality service expectations. We offer a full-time schedule, a generous benefits package, and opportunities to help uninsured or underinsured patients access medical assistance programs.

Qualificações

• High School Diploma or GED is required.
• CAC or Referral Partner Certification within 3 months of hire.
• No Verbal or Written Consultation or Corrective action in the previous 12 months.
• Proficiency in Microsoft Office applications, internet and email.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Experience in healthcare revenue cycle, patient access or other customer service role.

Responsabilidades

• Interviews patients and consumers, screening for available internal and Public Benefit Programs, applying for appropriate program; in person and remote.
• Completes applications for Public Benefit programs, submitting with required documents.
• Process and determine requests for internal and external financial assistance programs
• Financially clear patients for elective surgeries/services.
• Assists with co-pay assistance program application process.
• Provides general insurance education
• Provides ACA education and navigation.
• Point of service collections and establish payment plans.
• Completes and submits assistance applications to external Agencies, as appropriate, and follows through to determination.

Conhecimentos

Financial Counseling and Financial Aid

Knowledge of public benefit programs

Computer literacy

Adaptability

Working independently

Communication

Taking initiative

Problem solving

Understanding of applicable regs

Formação académica

High School Diploma or GED

CAC Certification (Colorado) within 3 months

Ferramentas

Epic

Descrição da oferta de emprego

Intermountain Healthcare Inc. in Denver, CO is seeking a Patient Financial Advocate – Bilingual to provide financial counseling in Spanish, assist with program applications, and educate patients on ACA/insurance options.

The role includes in-clinic, hospital, and call-center settings with high-quality service expectations. We offer a full-time schedule, a generous benefits package, and opportunities to help uninsured or underinsured patients access medical assistance programs.