Bilingual Patient Experience Specialist

Mount Sinai Medical Center of Florida, Inc.; United States; On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health benefits

Life insurance

Long-term disability coverage

Retirement plan

Paid time off

Tuition reimbursement

Employee assistance program

Wellness program

On-site housing for select positions

Job summary

Mount Sinai Medical Center of Florida, Inc. seeks a Patient Experience Liaison to optimize patient satisfaction and resolve complex grievances. The role requires fluency in English and Spanish, strong customer service, and experience in service-intensive settings within a hospital environment.

The position emphasizes cross-department collaboration, data tracking, and adherence to CMS guidelines. On-site work with occasional extended hours is expected.

Qualifications

• Associate degree in a related field or equivalent work experience.
• Experience dealing with clients in service-intensive environments (restaurants, hospitals, etc.).
• Ability communicate effectively in English and Spanish both verbally and in writing.
• Proficient in Microsoft Office (Word, Excel, PowerPoint). MS Access experience desired.

Responsibilities

• Acts as a liaison between patients, families and hospital staff to optimize patient satisfaction.
• Resolves complex grievances, tracks quality data, and drives cross-departmental experience initiatives.
• Logs patient complaints and tracks progress to ensure timely resolution and compliant service recovery.

Skills

English language proficiency

Spanish language proficiency

Customer service

Education

Associate degree in a related field

Tools

Microsoft Word

Microsoft Excel

PowerPoint

MS Access

Job description

Mount Sinai Medical Center of Florida, Inc. seeks a Patient Experience Liaison to optimize patient satisfaction and resolve complex grievances. The role requires fluency in English and Spanish, strong customer service, and experience in service-intensive settings within a hospital environment.

The position emphasizes cross-department collaboration, data tracking, and adherence to CMS guidelines. On-site work with occasional extended hours is expected.