Bilingual Patient Experience Specialist

Arizona Arthritis; Phoenix, Northern (AZ, KY); Híbrido; USD 34 000 - 42 000; Tempo integral

Resumo da oferta

Arizona Arthritis & Rheumatology Associates, P.C. is seeking a bilingual Patient Experience Advocate in Phoenix to support Spanish-speaking patients and care teams via video conference, phone, and email.

The role emphasizes real-time interpretation, scheduling, and portal enrollment while maintaining an excellent patient experience. You will interact with Providers, Medical Assistants, front desk staff and Management to ensure smooth communication and timely responses, supporting the Patient

Qualificações

• Interpret between English and Spanish for Providers and Patients.
• 1+ year of Call Center or relevant administrative experience.
• 2+ years of Customer Service experience.
• Written and verbal communication skills.
• Interpersonal skills.

Responsabilidades

• Spanish/English language interpretation for Providers and Patients via video conference, phone and written communications such as email.
• Answer inbound/place outbound calls in Spanish and English to patients.
• Answer incoming calls for the practice in a polite and professional manner, following department Customer Service guidelines.
• Conduct all calls with patience, empathy and understanding while using sound judgement, especially with upset callers.
• Act as a liaison between the patient and their Care Team in clinic.
• Schedule patients for Provider, lab, Xray and DEXA appointments.
• Assist patients with general practice information such as directions, appointment confirmations, etc.

Conhecimentos

Spanish-English interpretation

Call center experience

Customer service

Written & verbal communication

Interpersonal skills

Microsoft Office

Ferramentas

Microsoft Office

Descrição da oferta de emprego

Arizona Arthritis & Rheumatology Associates, P.C. is seeking a bilingual Patient Experience Advocate in Phoenix to support Spanish-speaking patients and care teams via video conference, phone, and email.

The role emphasizes real-time interpretation, scheduling, and portal enrollment while maintaining an excellent patient experience. You will interact with Providers, Medical Assistants, front desk staff and Management to ensure smooth communication and timely responses, supporting the Patient