Bilingual Patient Experience Coordinator

Oak Street Health, part of CVS Health; Tucson (AZ); On-site; USD 23,419 - 35,335; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

Oak Street Health is seeking a Welcome Coordinator to create an inclusive environment for patients and to make a positive first and last impression. The Welcome Coordinator is the face of our clinic and helps with scheduling, phone calls, and administrative tasks to support a great patient experience.

This full-time role reports to the Practice Manager, requires strong computer skills, familiarity with Google Suite, and US work authorization.

Qualifications

• Strong computer skills and basic knowledge of Google Suite.
• Professional phone etiquette.
• Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve.
• US work authorization.

Responsibilities

• Welcoming patients and guests
• Conducting visit check-in and assisting patients with required forms
• Collecting co-pays
• Updating patient information and making changes in electronic medical record platform
• Scheduling/rescheduling appointments within electronic medical records platform
• Managing phone lines by answering, taking messages, and conducting outbound calls as instructed
• Managing faxes in the electronic fax platform
• Maintaining the cleanliness of the Welcome and Community Room areas
• May be required to float to other centers in the region on an infrequent basis
• Other duties as assigned

Skills

Computer skills

Google Suite

Phone etiquette

Spanish / Polish / Russian language

US work authorization

Education

Some college

Job description

Oak Street Health is seeking a Welcome Coordinator to create an inclusive environment for patients and to make a positive first and last impression. The Welcome Coordinator is the face of our clinic and helps with scheduling, phone calls, and administrative tasks to support a great patient experience.

This full-time role reports to the Practice Manager, requires strong computer skills, familiarity with Google Suite, and US work authorization.