Spanish Speaking Patient Liaision

massgeneralbrigham; Boston (MA); Hybrid; USD 53,000 - 76,000; Full time

Job summary

Mass General Brigham is seeking an experienced coordinator for the International Office to liaise with hospital departments and across the system to support international patients.

You will manage cases, coordinate inpatient/outpatient care, and ensure accurate demographics and financial data across hospital systems, while delivering concierge-level service and promoting the program externally.

Qualifications

• Bachelor’s Degree required; 3–5 years in a health care setting with administrative responsibilities preferred; bilingual preferred.
• Ability to prioritize, delegate, and manage multiple projects and responsibilities.
• Excellent oral and written communication skills.
• Superior interpersonal skills to interact with staff, patients, families, and community organizations.
• Proficiency in medical terminology and hospital workflows.

Responsibilities

• Manage cases and plan inpatient and outpatient care with providers.
• Coordinate consultations for diagnosis and procedures.
• Utilize a web-based appointment system and generate ad‑hoc reports.
• Handle billing and payments to ensure timely service.
• Maintain accurate international demographics and financial data in registration systems.
• Receive and manage letters of guarantee from embassies or insurers.
• Notify patients and offices of potential deposit or scheduling issues.
• Promote awareness of the International Program within and outside the hospital.
• Deliver concierge-level service to each patient.

Skills

Prioritization & multitasking

Strong communication

Medical terminology

Interdisciplinary collaboration

Customer service mindset

Education

Bachelor's degree in related field

Tools

Microsoft Office

Job description

Job Summary

Under the direction of the Assistant Director, International Office liaises with all hospital departments and across the MGB Healthcare Systems to facilitate the health care needs of the international patient population. Ensuring an efficient process and promoting high levels of patient and physician satisfaction. Provide leadership in defining opportunities to expand and improve all aspects of international referrals, both directly from patient-initiated requests as well referring physician requests for service.

1. Manage cases, planning all inpatient and outpatient care with providers for consultation, diagnosis, and medical procedures.
2. Facilitates consultations at affiliated locations
   • Employing a web-based appointment system regularly creates ad-hoc reports in response to client requests, analyzes data to propose service opportunities, notify care providers, and respond to client requests.
   • Manage billing and payments to provide timely, seamless service
3. Ensures accuracy of international demographics and financial data elements in the Hospital registration systems.
4. Receives and manages letters of guarantee from embassies or insurance companies.
5. Notifies patients and physician offices of potential problems relative to deposit requirements, including cancellation or rescheduling of services.
6. Present a positive awareness of the International Program both within and outside the Hospital.
7. Delivers concierge-level attention to service for each patient.

Qualifications

Education

Bachelor's Degree Related Field of Study required

Bachelors Degree required 3-5 years in a health care setting with administrative responsibilities preferred Bilingual preferred.

Experience

Program support or program management experience 1-2 years required

Knowledge, Skills and Abilities

• Ability to prioritize, delegate, and manage multiple projects and responsibilities simultaneously.
• Basic financial/accounting skills.
• Strong oral and written communication skills.

1. Superior interpersonal skills to interact effectively with all levels of staff, patients, families and community organizations required. Must be able to collaborate and consult in an effective interdisciplinary team approach.
2. Proficiency in medical terminology.
3. Proficiency in computers, especially Microsoft Office.
4. Familiarity with a hospital environment preferred.
5. Excellent organizational and time management skills.
6. Ability to work well under pressure and to handle sensitive information and multicultural matters.
7. Ability to relate to patients from varied countries and backgrounds, and to respond to their needs demonstrating a great deal of cultural awareness and sensitivity.

WORKING CONDITIONS: Busy office environment, with frequent interruptions. Due to the size and complexity of the department, the work can be high paced and challenging at times.

Additional Job Details (if applicable)

Remote Type

Hybrid

Work Location

75 Francis Street

Pay Range

$53,040.00 - $75,888.80/Annual

Grade

5

At Mass General Brigham

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate i