International Patient Concierge

Brigham and Women's Hospital; Boston (MA); On-site; USD 53,000 - 76,000; Full time

Job summary

Brigham and Women’s Hospital in Boston seeks an experienced professional for the International Office to coordinate international patient referrals and optimize service delivery. You will liaise with hospital departments to ensure efficient care planning for inpatient and outpatient services across Mass General Brigham facilities.

The role requires 1–2 years of program support or management experience, a Bachelor’s degree in a related field, and strong communication with multilingual patients

Qualifications

• Ability to prioritize, delegate, and manage multiple projects and responsibilities simultaneously.
• Basic financial/accounting skills.
• Strong oral and written communication skills.
• Bachelor's Degree required; 3–5 years in a healthcare setting with administrative responsibilities preferred; bilingual preferred.

Responsibilities

• Manage cases, planning inpatient and outpatient care with providers for consultation, diagnosis, and medical procedures.
• Facilitates consultations at affiliated locations.
• Employing a web-based appointment system, regularly creates ad-hoc reports, analyzes data to propose service opportunities, notifies care providers, and responds to client requests.
• Manage billing and payments to provide timely, seamless service.
• Ensures accuracy of international demographics and financial data elements in hospital registration systems.
• Receives and manages letters of guarantee from embassies or insurance companies.
• Notifies patients and physician offices of potential problems relative to deposits, including cancellation or rescheduling of services.
• Presents a positive awareness of the International Program both within and outside the Hospital.
• Delivers concierge-level attention to service for each patient.

Skills

Prioritization

Delegation

Project management

Communication

Multitasking

Microsoft Office

Education

Bachelor's degree in related field

Tools

Microsoft Office

Job description

Brigham and Women’s Hospital in Boston seeks an experienced professional for the International Office to coordinate international patient referrals and optimize service delivery. You will liaise with hospital departments to ensure efficient care planning for inpatient and outpatient services across Mass General Brigham facilities.

The role requires 1–2 years of program support or management experience, a Bachelor’s degree in a related field, and strong communication with multilingual patients