Bilingual International Patient Liaison - Hybrid

Mass General Brigham

Boston (MA)

Hybrid

USD 53,000 - 76,000

Full time

6 days ago

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Job summary

The Brigham and Women’s Hospital, part of Mass General Brigham, seeks a program coordinator for the International Office to streamline international referrals and patient services across hospital departments. You will manage cases, coordinate consultations, and ensure accurate demographic and financial data while delivering concierge-level service to patients.

Ideal candidates have a Bachelor’s degree in a related field and 1–2 years in program support or management within healthcare, with

Qualifications

Bachelor’s Degree required in a related field.
1–2 years of program support or program management experience.
Health care setting with administrative responsibilities preferred; bilingual skills considered a plus.

Responsibilities

Manage cases and plan inpatient and outpatient care with providers.
Coordinate consultations and use a web-based appointment system; generate ad-hoc reports.
Oversee billing and payments to ensure timely, seamless service.
Ensure accuracy of international demographics and financial data in hospital systems.
Notify patients and offices of deposit requirements and potential rescheduling.
Represent the International Program to patients and providers with concierge-level service.