Patient Liaision, Spanish Speaking

Brigham and Women's Hospital; Boston (MA); On-site; USD 53,000 - 76,000; Full time

Job summary

Brigham and Women’s Hospital in Boston seeks an experienced professional for the International Office to coordinate international patient referrals and optimize service delivery. You will liaise with hospital departments to ensure efficient care planning for inpatient and outpatient services across Mass General Brigham facilities.

The role requires 1–2 years of program support or management experience, a Bachelor’s degree in a related field, and strong communication with multilingual patients

Qualifications

• Ability to prioritize, delegate, and manage multiple projects and responsibilities simultaneously.
• Basic financial/accounting skills.
• Strong oral and written communication skills.
• Bachelor's Degree required; 3–5 years in a healthcare setting with administrative responsibilities preferred; bilingual preferred.

Responsibilities

• Manage cases, planning inpatient and outpatient care with providers for consultation, diagnosis, and medical procedures.
• Facilitates consultations at affiliated locations.
• Employing a web-based appointment system, regularly creates ad-hoc reports, analyzes data to propose service opportunities, notifies care providers, and responds to client requests.
• Manage billing and payments to provide timely, seamless service.
• Ensures accuracy of international demographics and financial data elements in hospital registration systems.
• Receives and manages letters of guarantee from embassies or insurance companies.
• Notifies patients and physician offices of potential problems relative to deposits, including cancellation or rescheduling of services.
• Presents a positive awareness of the International Program both within and outside the Hospital.
• Delivers concierge-level attention to service for each patient.

Skills

Prioritization

Delegation

Project management

Communication

Multitasking

Microsoft Office

Education

Bachelor's degree in related field

Tools

Microsoft Office

Job description

Site: The Brigham and Women's Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Job Description Summary

Under the direction of the Assistant Director, International Office liaises with all hospital departments and across the MGB Healthcare Systems to facilitate the health care needs of the international patient population. Ensuring an efficient process and promoting high levels of patient and physician satisfaction. Provide leadership in defining opportunities to expand and improve all aspects of international referrals, both directly from patient-initiated requests as well as referring physician requests for service.

• Manage cases, planning all inpatient and outpatient care with providers for consultation, diagnosis, and medical procedures.
• Facilitates consultations at affiliated locations

Employing a web-based appointment system regularly creates ad-hoc reports in response to client requests, analyzes data to propose service opportunities, notify care providers, and respond to client requests.

Manage billing and payments to provide timely, seamless service

• Ensures accuracy of international demographics and financial data elements in the Hospital registration systems.
• Receives and manages letters of guarantee from embassies or insurance companies.
• Notifies patients and physician offices of potential problems relative to deposit requirements, including cancellation or rescheduling of services.
• Presents a positive awareness of the International Program both within and outside the Hospital.
• Delivers concierge-level attention to service for each patient.

Qualifications

Education

Bachelor's Degree Related Field of Study required

Experience

Program support or program management experience 1-2 years required

Knowledge, Skills And Abilities

• Ability to prioritize, delegate, and manage multiple projects and responsibilities simultaneously.
• Basic financial/accounting skills.
• Strong oral and written communication skills.

Bachelors Degree required 3-5 years in a health care setting with administrative responsibilities preferred Bilingual preferred.

• Superior interpersonal skills to interact effectively with all levels of staff, patients, families and community organizations required. Must be able to collaborate and consult in an effective interdisciplinary team approach
• Proficiency in medical terminology.
• Proficiency in computers, especially Microsoft Office.
• Familiarity with a hospital environment preferred
• Excellent organizational and time management skills.
• Ability to work well under pressure and to handle sensitive information and multicultural matters
• Ability to relate to patients from varied countries and backgrounds, and to respond to their needs demonstrating a great deal of cultural awareness and sensitivity.

Working Conditions

Busy office environment, with frequent interruptions. Due to the size and complexity of the department, the work can be high paced and challenging at times.

Remote Type

Onsite

Work Location

75 Francis Street

Pay Range

$53,040.00 - $75,888.80/Annual

Grade

5

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected under Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. These competencies are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.