Bilingual Patient Collections Specialist (Spanish)

Fresenius Medical Care; United States; Remote; USD 23,000 - 37,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Parental leave

Bonuses depending on performance

Job summary

Fresenius Medical Care in the United States is seeking a Spanish-speaking Patient Account Representative - Collections to support collections operations, maintain databases, and ensure timely claim payments while delivering exceptional service to customers and vendors.

Responsibilities include identifying and resolving routine outstanding claims, generating reports, assisting with past-due payments, reconciling data, and documenting activities in accordance with policies.

Qualifications

• High School Diploma required.
• 1–2 years’ related experience.
• General computer skills with word processing, spreadsheet, and email applications.
• Detail oriented with good analytical and organizational skills.
• Excellent oral and written communication skills to effectively communicate with customers and all levels of management.

Responsibilities

• Under general supervision, identify and resolve routine outstanding claims.
• Generate and analyze diverse reports and work lists in the identification and resolution of general patient account issues.
• Assist in the resolution of outstanding payments from past due accounts.
• Ensure timely receipt of claim payments; processing payments accordingly and reconciling all necessary data.
• Perform all responsibilities in compliance with company policies and procedures; ensuring timely and complete documentation of activities performed.
• May serve as a point of contact for customers and/or external vendors in response to inquiries and unresolved issues.
• May mentor other staff as applicable.
• Assist with various projects as assigned by direct supervisor.

Skills

Spanish language

Customer service

Data entry

MS Office

Attention to detail

Education

High School Diploma

Job description

Fresenius Medical Care in the United States is seeking a Spanish-speaking Patient Account Representative - Collections to support collections operations, maintain databases, and ensure timely claim payments while delivering exceptional service to customers and vendors.

Responsibilities include identifying and resolving routine outstanding claims, generating reports, assisting with past-due payments, reconciling data, and documenting activities in accordance with policies.