Bilingual Patient Collections Specialist (Spanish)

Fresenius Medical Care; United States; Remote; USD 34,000 - 48,000; Full time

Job summary

Fresenius Medical Care is seeking a Patient Account Representative - Collections to support the collections operations. The role ensures timely receipt of claim payments and minimizes bad debt while delivering strong customer service to patients and vendors through effective communication.

Key duties include identifying and resolving routine outstanding claims, generating and analyzing reports, reconciling data, and assisting with payment resolutions. Must be Spanish speaking.

Qualifications

• High School Diploma required.
• 1–2 years’ related experience.
• General computer skills with word processing, spreadsheet, and email applications.
• Detail oriented with good analytical and organizational skills.
• Good interpersonal skills with the ability to work cohesively within a team environment.
• Excellent oral and written communication skills to effectively communicate with customers and all levels of management.
• Spanish speaking requirement.

Responsibilities

• Under general supervision, identify and resolve routine outstanding claims.
• Generate and analyze diverse reports and work lists in the identification and resolution of general patient account issues.
• Assist in the resolution of outstanding payments from past due accounts.
• Ensure timely receipt of claim payments; processing payments accordingly and reconciling all necessary data.
• Perform all responsibilities in compliance with company policies and procedures; ensuring timely and complete documentation of activities performed.
• May serve as a point of contact for customers and/or external vendors in response to inquiries and unresolved issues.
• May mentor other staff as applicable.
• Assist with various projects as assigned by direct supervisor.

Skills

Detail oriented

Excellent communication

Team player

Written communication

General computer skills

Education

High School Diploma

Job description

Fresenius Medical Care is seeking a Patient Account Representative - Collections to support the collections operations. The role ensures timely receipt of claim payments and minimizes bad debt while delivering strong customer service to patients and vendors through effective communication.

Key duties include identifying and resolving routine outstanding claims, generating and analyzing reports, reconciling data, and assisting with payment resolutions. Must be Spanish speaking.