Bilingual Patient Care Coordinator

Rivertown-Dental-; Dewey Corners (WI); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

Dental Care

401K

Paid Time Off & Holidays

Paid CE & Team CE

Uniforms Provided

Job summary

Rivertown Dental is seeking a motivated Patient Care Coordinator to join our team. The PCC will greet patients, schedule appointments for doctors and hygienists, answer questions, and support a fast-paced, friendly office.

Bilingual English/Spanish preferred; strong phone and in-person etiquette; ability to work independently and with a team; proficient with cloud-based programs. We value self-care, offer comprehensive benefits and a dynamic community-focused environment in Wisconsin.

Qualifications

• Bilingual English/Spanish preferred; strong communication skills in person and over the phone.
• Experience in customer service, receptionist/front desk/scheduling is preferred.
• Ability to work independently and as part of a team.
• Moderate to advanced math skills with familiarity in finance, billing, or accounts payable is a plus.

Responsibilities

• Greet patients as they walk in and answer questions.
• Schedule appointments for Doctors and Dental Hygienists.
• Communicate with patients via phone, text, and email.
• Work with cloud-based programs and dental software.
• Provide courteous, professional service in a fast-paced environment.

Skills

Bilingual (English/Spanish)

Customer service

Phone etiquette

Teamwork

Time management

Education

High School diploma or equivalent

Tools

Dental practice management software

Cloud-based programs

Job description

Description

We are looking for a motivated, bilingual individual to join our talented Patient Care Coordinator team.

Do you excel at communicating with people and want to work for a company that's making a difference in the community? Do you want to be supported by a team to reach your full potential and have fun at work? Are you earning an income while making an impact? We'd love to talk to you!!

Our Patient Care Coordinators act as the face of Rivertown Dental by being the team that greets our patients as they walk in the door. You'll enjoy a fast-paced environment that will utilize your critical thinking and problem solving skills to schedule appointments for our Doctors and Dental Hygienists, answer questions that patients have, and more! The successful candidate will have, but not limited to, professional phone and in-person etiquette, the ability to work independently and on a team, and have moderate to advanced technological skills to work in cloud based programs. Bilingual candidates (English/Spanish) are encouraged to apply! This is to better serve the Arcadia community.

We believe that Self Care comes first and it is essential in providing amazing patient care! The PCC's work four days per week, Monday-Friday, between 34-36 hours per week.

We offer:

• Amazing Self-Care incentives & reimbursement
• Medical Insurance with three different options to best meet your needs
• Dental Care for you and your family
• 401K (with matching opportunities)
• Paid Time Off & Holiday Pay
• Paid CE & Team CE- No need to worry about extra CE
• HIPAA, OSHA & CPR Training on site
• Uniforms Provided & Laundered in Office

Qualifications:

• Must be 18 years of age or older
• High School diploma or equivalent; required
• Bilingual
• One (1)+ year of customer service experience required; experience related to receptionist/front desk/scheduling preferred
• Moderate to advanced math skills with previous knowledge in finance, billing, accounts payable or similar preferred.
• Friendly demeanor and genuine interest in helping others
• Ability to communicate in English and Spanish in-person, over the phone and through text and email is preferred.
• Prior experience working in the healthcare industry, dental specifically, is preferred for this position but not required.

Requirements

Preferred:

• Proficient in dental practice management software
• Fluent in dental terminology

Required:

• Experience in learning and working with multiple software systems
• Expert knowledge of general administrative practices.
• Exceptional telephone etiquette, organizational skills, and customer service skills.
• Excellent time management skills
• Desire to learn new systems and protocols and have the ability to implement them
• Caring at the core, trustworthy, and dedicated to your profession
• Detail oriented, able to multitask and effectively manage time in a fluid daily schedule